Employer Services Support Representative

UHA•Honolulu, HI

1d•$20•Onsite

About The Position

The Employer Services Support Representative assists with administrative, enrollment, and billing functions within the Employer Services Department. This role ensures accuracy and organization in daily processes while remaining flexible to shifting priorities. The position supports the team in completing essential tasks on time.

Requirements

High school diploma or equivalent.
Proficient in Microsoft Office applications and comfortable learning new systems.
Strong attention to detail and accuracy in handling data and documents.
Effective organization and time management skills to handle multiple priorities.
Excellent verbal, written, and interpersonal communication skills.

Nice To Haves

Associate degree.
Experience with SalesForce

Responsibilities

Assist with processing returned mail accurately.
Maintain organized and accurate electronic filing of group documents.
Assist with preparation, collation, and distribution of renewal and new group packets in both electronic and physical formats.
Assist with processing member transactions limited to enrollments, demographic updates, and terminations and review electronic files to verify transaction details.
Handle incoming documentation by scanning, filing, and routing mail, eFax, and other documents promptly.
Maintain accurate member status reports by promptly recording updates related to newborns and deceased members.
Generate daily reports and distribute to designated representatives for correction and follow-up.
Assist with processing incoming payments and perform daily bank visits for payment collection and deposits, ensuring accuracy and timeliness.
Maintain records of cash receipts, debit/credit memos, and supporting documentation by accurately scanning and filing.
Organizing collections-related emails and flagging items for review.
Preparing standard follow-up templates or letters for overdue accounts for review before sending.
Logging customer responses and payment commitments in SalesForce.
Compiling documentation for accounts referred to collections or legal action.
Provide backup phone coverage by answering calls and promptly routing messages when primary staff are unavailable.
Perform other related duties as required by the Employer Services Manager.