Employer Relations Specialist

University of Massachusetts•Lowell, MA

1d•$54,271 - $69,126

About The Position

The Employer Relations Specialist serves as a primary point of contact for employers engaging with the Career Center and coordinates employer-facing operations, recruiting activities, and employment programs. The role administers employer services, including recruiting events, job postings, internship and employment partnerships, data management, and employer communications. It provides customer service to employers and supports consistent processes, accurate information, and coordination among employers, students, faculty, and Career Center staff. The specialist coordinates employer onboarding and account management; job posting approvals; recruiting schedules; information sessions, interviews, career fairs, and networking events; and related communications and logistics. The position maintains employer data in career management and CRM systems, monitors participation and service utilization, prepares reports, improves procedures, troubleshoots issues, and collaborates with Career Center staff and campus partners. The role also develops and maintains relationships with employers and community partners, promotes Career Center services and recruiting programs, supports new partnerships that expand student internship, co-op, and employment opportunities, and represents the Career Center at meetings and events. It analyzes engagement and recruiting metrics, maintains records, supports assessment and reporting, and assists with strategic Career Center initiatives. This is a full-time, benefited position in the SEIU professional union, grade P15. The anticipated salary range is based on qualifications, with a minimum of $54,271, a 25th quartile of $61,672, and a midpoint of $69,126. Initial application review begins immediately and continues until the position is filled; the position may close when an adequate number of qualified applications is received. Applicants should submit a resume and cover letter and provide names and contact information for three references. Internal Professional (SEIU 888 Professional Union) bargaining candidates receive consideration during the first 10 business days of the posting; other candidates will be considered afterward.

Requirements

Bachelor’s degree and at least 2 years of relevant experience, or a master’s degree in a relevant field and some relevant experience.
Excellent written, verbal, and interpersonal communication skills.
Organizational skills.
Customer service skills.
Ability to work well with others.
Proficiency with technology, including Excel and information systems such as Salesforce and Handshake.

Nice To Haves

Experience in higher education, recruiting, or talent acquisition.

Responsibilities

Serve as the front-line contact for employers seeking to recruit students and alumni through the Career Center.
Coordinate employer engagement processes, including onboarding, account management, job posting approvals, recruiting schedules, information sessions, interviews, career fairs, and networking events.
Guide employers on recruitment policies, procedures, timelines, and available services.
Manage employer records and activities in the career management platform and CRM, ensuring data accuracy and completeness.
Monitor employer participation and utilization of Career Center services and prepare reports on recruitment activity and outcomes.
Coordinate communication workflows, event logistics, marketing timelines, and service delivery standards.
Support career fair operations.
Develop, document, and improve operational procedures for employer engagement and recruiting activities.
Troubleshoot employer issues and facilitate resolution with Career Center staff and campus partners.
Build and maintain relationships with employers, professional associations, workforce development organizations, and community partners.
Conduct outreach to promote Career Center services, recruiting programs, career fairs, and employment initiatives.
Support the development of employer partnerships that increase internship, co-op, and employment opportunities for students.
Represent the Career Center at employer meetings, campus events, professional conferences, and community engagements.
Gather employer feedback to improve services, programs, and operational effectiveness.
Generate reports and analyze employer engagement metrics, recruiting activity, event participation, and program outcomes.
Maintain records related to employer contacts, recruiting activities, partnerships, and employment opportunities.
Support assessment activities, benchmarking efforts, and annual reporting.
Assist with strategic projects and initiatives that advance Career Center goals.