Seasonal Employer Registration Advisor

Collective • San Francisco, CA

22h • Remote

About The Position

Collective is hiring a seasonal Employer Registration Advisor to support members with payroll tax registrations, SUI/SUTA account setup, and state notice resolution. The role registers businesses with state and local agencies, verifies payroll tax accounts and payroll software setups, resolves agency notices, and keeps members informed throughout the process. This is a 12-month seasonal contract intended for experienced professionals seeking flexible, non-year-round work.

The advisor manages registrations and compliance requests, coordinates with Gusto’s support team and internal teams, and works with state agencies on complex issues. The role also includes managing payroll-platform ownership during member onboarding and offboarding, maintaining process documentation and knowledge-base articles, and recommending improvements to tools and the member experience.

Requirements

• 1–2+ years of hands-on experience with multi-state payroll tax registrations, including state withholding and SUTA/SUI account setup.
• Working knowledge of local tax withholding, state and local reciprocity rules, state registration requirements, and filing frequencies.
• Practical understanding of Secretary of State (SOS) foreign entity registration and Registered Agent operations.
• Comfort using AI tools to support daily work, such as auditing payroll setups, checking tax rate calculations, and triaging and summarizing cases.
• Familiarity with payroll platforms such as Gusto or ADP and ticketing tools such as JIRA or ZenDesk.
• Resourceful, detail-oriented, and collaborative, with comfort navigating change and ambiguity in a fast-paced environment while balancing priorities and meeting deadlines.
• Clear written and verbal communication skills.

Nice To Haves

• CPP (Certified Payroll Professional) or FPC credentials.
• Experience at a payroll provider, PEO, or payroll tax service firm.

Responsibilities

• Register businesses as employers with state and local tax agencies, including for state withholding, SUI/SUTA, and other employer tax accounts.
• Review and resolve state payroll tax notices and agency correspondence, including SUI rate notices, missing or late filing notices, wage report discrepancies, penalty and interest assessments, and balance due notices.
• Work with Gusto’s support team on filings or resolutions on behalf of members.
• Manage registration and compliance requests while meeting service-level expectations, including member relocations, multi-state hiring, business information updates, and account closures.
• Manage payroll platform ownership during member onboarding and offboarding, and coordinate with support teams on ownership and troubleshooting issues.
• Partner with internal teams and state agencies on complex issues.
• Maintain process documentation and knowledge-base articles.
• Suggest improvements to tools and the member experience.
• Keep members informed throughout the process.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed