Employer Partnerships Coordinator

Beth Israel Lahey Health

6d•$38 - $53•Hybrid

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are building a direct-to-employer (DTE) business unit within our health system. This is a high-priority strategic initiative designed to bring our clinical programs, care management, pharmacy and population health initiatives directly to self-insured employers and other purchasers of health care. This is an early-stage, entrepreneurial environment within a large, established health system — offering a unique opportunity to shape a growing business from the ground up. We are looking for a motivated, detail-oriented Employer Partnerships Coordinator to join this growing team. This is a hybrid role spanning project management, client account services support, and monthly reporting. This individual will work closely with BILH primary care, IT/Epic teams and will serve as a key operational backbone to this innovative practice as we bring on new clients and scale the business model. As the DTE business grows, there will be meaningful opportunities to expand your scope and grow with the team.

Requirements

2 years of experience in a client facing project coordination or account support role
Strong organization skills, comfortable managing several workstreams at once
Excellent verbal and written communication skills, able to represent the health system professionally
Proficiency with Microsoft Office products, including Excel based reporting and Powerpoint presentations
Comfort leveraging AI tools for research and synthesis
Curiosity about health care, employer benefits or health policy

Nice To Haves

Experience in employee facing programs, employee benefits, health care policy or health care administration

Responsibilities

Provide support for employer clients, ensuring responsiveness and routing requests to appropriate teams
Track utilization, schedules, and service commitments across active accounts
Contribute to client-facing materials for monthly utilization reviews; participate in meetings and data review
Coordinate with clinical, IT, revenue cycle, and operations teams to support program commitments
Support project plans and workstreams across several employer partnerships
Identify and escalate risks or timeline slippage to senior leadership
Update project tracking tools (e.g., Smartsheet or similar); document meeting notes, action items, and decisions
Support onboarding of new employer clients, coordinating across functional teams internal to the health system
Support business development efforts through researching prospective self-insured employers across the region
Coordinate scheduling and follow-up for inbound and outbound business development activity; track pipeline activity
Support attendance at NEEBC events, conferences, and employer coalition events