Employer Experience Specialist

OMERS • Toronto, ON

6d • $62,000 - $92,000 • Hybrid

About The Position

OMERS aspires to be the most trusted partner in empowering members and Employers through their pension journey. Our Employer Experience Team is looking for service centric Employer Experience Specialists to fulfil a rewarding role in supporting and partnering with our Employers on inquiries and administration of the plan. You’ll need to be an excellent communicator and possess technical savvy to provide an exceptional Employer experience. The Employer Experience team provides many opportunities to apply analytical skills and build strong working relationships within Pensions and with OMERS administrators across Ontario. This work ultimately contributes to ensuring employer administrators report correct and timely information so that OMERS members can make informed decisions about their pension.

Requirements

• 2+ years of pension benefit administration/client service or relevant experience.
• Excellent communication skills and possess technical savvy to provide an exceptional member experience.
• A positive attitude, customer service focus with a commitment to personal development and continuous learning.
• Ability to maintain composure in high-pressure situations and adapt effectively to changing circumstances.
• High integrity and discretion to ensure the confidentiality of sensitive information.

Nice To Haves

• Post-secondary education/accreditation would be considered an asset.
• Fluent in French is an asset

Responsibilities

• Be provided with a comprehensive learning curriculum to upskill your pension knowledge.
• Be the first point of contact to service Employers by phone, digital communication, and transactional processing (annual reconciliation – 119).
• Develop a deep understanding of how the OMERS pension plans are administered to provide accurate and timely support.
• Provide sound judgement, and ensure information is relayed accurately and in a positive and courteous way.
• Handle a variety of inquiries, which can include resolving any escalated issues.
• Process transactions by effectively utilizing pension administration systems and other related OMERS technology.
• Perform Employer follow-ups for missing or incomplete information.
• Analyze data to identify issues and work with the appropriate people to problem solve.
• Be flexible to take on additional tasks, which includes assisting other teams, as required.
• Maintain productivity standards, service levels, and a high degree of Employer satisfaction.
• Identify ways to streamline processes and work more effectively across our team to better serve our Employers.
• Work collaboratively with peers by sharing information and communicating in an open, honest, and professional manner.
• Uphold and demonstrate OMERS vision and core values while developing a good rapport with internal teams as well as with our employers, members, and financial institutions.

Benefits

• A rewarding and fulfilling career with a first-class pension plan.
• An annual salary + target bonus.
• Participation in the OMERS Defined Benefit Pension Plan.
• Comprehensive employer-paid health benefits.
• Annual health spending account and employee support programs such as Headversity, Maven, LifeSpeak and Employee Assistance Program.
• Competitive paid time off: 15 days of vacation + 5 personal days annually.
• A hybrid work environment that allows employees to work in-office and remotely.
• Diverse and inclusive culture with access to a variety of Employee Resource Groups.
• Extensive professional development and growth opportunities with access to top tier learning platforms such as Coursera.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree