Employer Experience Manager

University of Waterloo•Waterloo, ON

2d•CA$87,620 - CA$109,525•Onsite

About The Position

The Employer Experience Manager (EEM) generates, develops and converts employer prospects into registered employers for paid, creditable co-op and full-time jobs for all programs. The EEM is also responsible for creating an outstanding employer experience and nurturing the ongoing relationship with the University of Waterloo; specifically, for the retention and development of high-quality, credit-worthy opportunities with new and existing employers to support all students engaging in co-op or WIL studies. Working together with colleagues across CEE, the EEM creates and executes an opportunity development and retention plan designed to meet each employer’s specific talent needs, and ultimately establish the University of Waterloo as their preferred talent management partner. This is a campus-based role supporting hiring into Faculties, Research Centres and Institutes.

Requirements

Existing vacancy
Contract position - 2 years
Campus-based role
Support hiring into Faculties, Research Centres and Institutes
Analyze labour market data and business practices
Understanding of effective sales and conversion tools and techniques
Expertise in co-operative education model, programs, students, and process
Lead-generation initiatives (market/industry research, leveraging networks, web platforms/social media, relationships with government officials and industry organizations, trade show opportunities)
Business development exercises across multiple markets/industry segments
Client-centered stewardship
Analyze and manage a portfolio of diverse organizations
Report on progress and communicate with transparency, clarity and openness
Gauge and manage employer expectations and challenges
Lead qualification best practices
Plan and execute itineraries within an economical budget

Nice To Haves

Nurture ongoing relationships with the University of Waterloo
Create and execute an opportunity development and retention plan
Establish the University of Waterloo as a preferred talent management partner
Optimize UW’s contribution to the employer’s talent management strategy
Leverage on-campus relationships and institutional strengths
Collaborate on presentations, webinars and training
Develop and execute a strategic retention and growth plan
Increase engagement with the university
Cultivate a strong end-to-end employer experience
Diversify and deepen employer relationships
Broaden understanding of prospecting outcomes, quality of lead funnel management, employer retention, lead conversion to job postings and to jobs filled and number of students hired
Address issues/ concerns, collaborate with service team members as required
Guide organizations with brand recognition activities at Waterloo
Create resources and tools to support accountabilities
Address challenges within the business development process with creative solutions
Ensure information exchange and consultation with CEE colleagues
Suggest and adopt technologies that can enable more efficiency and productivity
Seek opportunities to gain relevant knowledge and share resources
Understand audience, targets, and potential for job development for every event attended
Effectively capture all actionable leads
Speak at an event or participate in an expert panel
Maximizing outcomes (new opportunities, new collaborations, funding, etc.)

Responsibilities

Identify and build job opportunities within assigned zone(s)
Contribute to strategic prioritization activities to focus and optimize job development activity across key regions, priority employment and industry sectors, so to meet established targets
Actively analyze labour market data and business practices to identify gaps and opportunities for jobs development within assigned zone(s)
Use a keen understanding of effective sales and conversion tools and techniques to assess the prospective employer’s needs and discuss how hiring a student could bring value to the employer
Become an expert in our co-operative education model, understanding our programs, students, and process to effectively guide and steward new employers and prospects
Prospect and cultivate leads to successfully filled postings through own lead-generation initiatives including, but not limited to, market / industry research, leveraging strong networks, using web platforms / social media campaigns, creating relationships with government officials and industry organizations, leveraging trade show opportunities
Plan and execute distinct and needs-based business development exercises across multiple markets / industry segments in a tight time window
Lead, create, nurture, monitor, and sustain corporate relationships external to the university in support of CEE objectives.
Assess prospective employer needs, so to optimize UW’s contribution to the employer’s talent management strategy
Leverage on-campus relationships and institutional strengths to enhance employer support
Convert employers with whom students have arranged their own jobs to ongoing hiring employers
Work closely with CEE colleagues and campus partners to promote Co-op and Work Integrated Learning opportunities, collaborate on presentations, webinars and training as a value-add to our employers
Ensure employers receive appropriate support in all interactions, and guide others with client-centered stewardship.
Develop and execute a strategic retention and growth plan to create strong, sustainable employer relationships and experiences
Analyze and manage a portfolio of diverse organizations, identifying key accounts and increasing their engagement with the university.
Cultivate a strong end-to-end employer experience, develop relationships and ensure ongoing satisfaction and CEE support in meeting evolving employer needs
Diversify and deepen employer relationships using own initiatives that are in alignment with the larger co-op plan
Report on progress and communicate with transparency, clarity and openness to broaden understanding of prospecting outcomes, quality of lead funnel management, employer retention, lead conversion to job postings and to jobs filled and number of students hired
Gauge and manage employer expectations and challenges: Ensure awareness of co-op expectations, address issues/ concerns, collaborate with service team members as required.
Guide organizations with brand recognition activities at Waterloo including information sessions, employer recognition awards, and other opportunities across the university.
Create resources and tools to support accountabilities and help achieve objectives
Address challenges within the business development process with creative solutions for optimal outcomes
Ensure information exchange and consultation with CEE colleagues, as appropriate, to address issues or trends in employer support / talent needs and continually improve approaches
Suggest and adopt technologies that can enable more efficiency and productivity for business development and account management
Seek opportunities to gain relevant knowledge and share resources to elevate the community of practice
Research and understand audience, targets, and potential for job development for every event attended
Effectively capture all actionable leads using lead qualification best practices, ensuring all event leads are received for processing within a maximum two days after an event
As appropriate, speak at an event or participate in an expert panel on behalf of CEE and the university
Plan and execute itineraries within an economical budget, with the goal of maximizing outcomes (new opportunities, new collaborations, funding, etc.)