Employee Technology Experience Technician II

Herbalife•Carson, CA

9d•Onsite

About The Position

The Employee Technology Experience Technician II is responsible for providing a broad scope of operational support, including installs, moves, adds, and change (IMAC) requests, supporting the Desktop IT infrastructure in office, lab/warehouse/manufacturing environments. This role also involves supporting events and providing technology support as needed. The technician will diagnose errors, collect and analyze performance data, document solutions, create workaround procedures, and troubleshoot software and setup errors. Building positive relationships with customers is also a key aspect of this role.

Requirements

3+ years professional experience in both office, and lab/warehouse/manufacturing environments.
Customer-centric, attention to detail, good interpersonal skills, passionate about technology
Ability to lift and move hardware
Strong knowledge of Windows 10, Windows 11, Microsoft Office Products
Familiarity with desktops, laptops, mobile devices, printers, ups or other devices
Working experience with Active Directory, MDMs, ITIL Service Management and ticketing systems
Must be able to work onsite along with OT that may be required at times

Nice To Haves

CompTIA A+ or equivalent

Responsibilities

Provides service and user support during maintenance checks or dispatches
Diagnoses errors or technical problems and finds accurate solutions
Produces timely and detailed service reports
Collects and analyzes performance data to provide technical assistance
Provides technology support as needed for events
Ties workflow to schedule
Accurately documents solutions related to complex issues
Creates workaround procedures when standard procedures have failed and ensures issues are resolved
Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers
Builds positive relationships with customers