Employee Technology Experience Technician II

Herbalife•Carson, CA

7d•Onsite

About The Position

The Employee Technology Experience Technician II is responsible for providing a broad scope of operational support, including installs, moves, adds, and change (IMAC) requests, supporting the Desktop IT infrastructure in office, lab/warehouse/manufacturing environments. This role also involves supporting events and providing technology support as needed.

Requirements

3+ years professional experience in both office, and lab/warehouse/manufacturing environments.
Ability to lift and move hardware.
Strong knowledge of Windows 10, Windows 11, Microsoft Office Products.
Familiarity with desktops, laptops, mobile devices, printers, UPS or other devices.
Working experience with Active Directory, MDMs, ITIL Service Management and ticketing systems.
Must be able to work onsite along with OT that may be required at times.

Nice To Haves

CompTIA A+ or equivalent.
Customer-centric, attention to detail, good interpersonal skills, passionate about technology.

Responsibilities

Provides service and user support during maintenance checks or dispatches.
Diagnoses errors or technical problems and finds accurate solutions.
Produces timely and detailed service reports.
Collects and analyzes performance data to provide technical assistance.
Provides technology support as needed for events.
Ties workflow to schedule.
Accurately documents solutions related to complex issues.
Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers.
Builds positive relationships with customers.