Employee Services Assoc 2 - Temporary
About The Position
We are presently seeking four (4) Employee Services Associate 2s in Syracuse, NY. This is a temporary position, lasting no longer than 6 months with an hourly wage of $30.03. Under general supervision, perform administrative and basic duties including, but not limited to, researching, troubleshooting, and resolving simple to complex inquiries, discrepancies and issues in a timely manner. Provide clients with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, processes and procedures, with the goal to solve the question or issue at the first initial contact. Respond to incoming inquiries via phone and email. Escalate complex inquiries through documented escalation path. Process transactions and data updates while ensuring data quality related, but not limited to: Join/Move/Leave (i.e. new hires, onboarding, transfers, separations, retirements, etc.), Miscellaneous changes/updates to employee records, and On-going maintenance of employee information. Perform data validation. Understanding and adherence to internal controls and SOPs. Assist with testing of system changes or upgrades. Create/Manage/Resolve incidents/cases within designated case management tool(s). Provide job shadow/on-the-job learning. Facilitate knowledge sharing. Execute report generation. Scanning of documents and email management. Assist on special projects as assigned.
Requirements
- High School Diploma or Equivalent
- Applicant must successfully pass Company supported assessment (HireVue) and meet all performance expectations, as determined by the Company.
- You must have the ability to work without a need for current or future visa sponsorship.
Nice To Haves
- Prior experience in HR Business Services, Employee Services, HR/Payroll/Benefits Services preferred
- AAS Degree or 60 hours towards actively pursuing a BS/BA Degree (acceptable Degrees include but are not limited to: Management, Finance, Accounting, Education, Psychology, Business Administration) preferred.
Responsibilities
- Research, troubleshoot, and resolve simple to complex inquiries, discrepancies and issues in a timely manner
- Provide clients with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, processes and procedures, with the goal to solve the question or issue at the first initial contact
- Respond to incoming inquiries via phone and email
- Escalate complex inquiries through documented escalation path
- Process transactions and data updates while ensuring data quality related, but not limited: Join/Move/Leave (i.e. new hires, onboarding, transfers, separations, retirements, etc.), Miscellaneous changes/updates to employee records, On-going maintenance of employee information
- Perform data validation
- Understanding and adherence to internal controls and SOPs
- Assist with testing of system changes or upgrades
- Create/Manage/Resolve incidents/cases within designated case management tool(s)
- Provide job shadow/on-the-job learning
- Facilitate knowledge sharing
- Execute report generation
- Scanning of documents and email management
- Assist on special projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
