Employee Service Centre Representative

City of Edmonton•Edmonton, AB

1d•CA$62,481 - CA$78,409•Onsite

About The Position

The Edmonton Police Service is seeking one (1) self-motivated, organized professional to provide payroll and benefit services to its membership of approximately 3,500 employees. The ability to provide excellent customer service is essential! The successful applicant must be able to work within tight deadlines that add to a high stress area. This posting is for one (1) Full-time Temporary position ending on or before July 30, 2027.

Requirements

Completion of the twelfth (12) school grade, plus certification from the National Payroll Institute as a Payroll Compliance Practitioner (PCP) (applicants working towards a PCP designation may be considered), or a certificate in benefits administration or human resources administration from a recognized post-secondary institute or professional association.
Minimum of three (3) years progressively responsible experience in payroll and/or benefits administration.
Experience using PeopleSoft, CARM or other similar automated Payroll Information System to deliver payroll, benefits, and/or human resource services.
Strong analytical and problem-solving abilities.
Good interpersonal, teamwork and organizational skills.
Able to provide excellent customer service and remain calm under pressure.

Responsibilities

Providing end to end processing of all payroll transactions, including inputting, auditing, correcting errors and resolving discrepancies.
Providing payroll and benefit information and guidance to employees and supervisors in accordance with applicable collective agreements, policies, and legislation.
Researching, analyzing, and providing solutions to problems.
Preparing and processing required documentation for job data changes.
Monitoring and administering employee benefits and premium coverage.
Assisting with group "sign-ons”.
Administering employee leave information.
Performing other related duties as required.