Employee Service Center Representative (Part-Time)

MSG Entertainment Holdings • Las Vegas, NV

3d • Onsite

About The Position

The Employee Service Center Representative supports the day-to-day operations of the Employee Service Center and provides comprehensive assistance to frontline employees across MSG company venues. The role handles employee inquiries through phone, email, ticketing system, and in-person interactions, resolving initial requests within service-level agreements and escalating more complex matters to appropriate stakeholders.

The representative assists with absences, call-offs, staffing and scheduling issues, timekeeping, attendance, pay inquiries, onboarding paperwork, I-9 processing, orientation, training, and other HR-related functions. The position also provides on-site operational support to the Employee Service Center and helps ensure a positive experience for employees, partners, and guests while following on-site appearance and presentation guidelines.

Requirements

• Previous call center, HR, or administrative support experience, such as scheduling, payroll, or employee services.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel, and strong computer skills.
• Ability to deliver exceptional customer service to diverse internal stakeholders in a large-scale entertainment venue and handle interactions calmly and effectively.
• Ability to manage employee situations in a sensitive, fast-paced, dynamic environment with high inquiry volumes.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills, exceptional attention to detail, and a proactive approach to follow-up tasks.
• Proficient problem-solving, reasoning, motivational, and organizational skills.
• Availability for a flexible, on-site schedule that includes days, nights, weekends, holidays, and event-based late evenings to support 24/7 operations.

Nice To Haves

• Experience with HRIS systems such as Oracle and case management software.
• Fluency in spoken and written English and Spanish to assist bilingual employees.

Responsibilities

• Serve as the primary point of contact for Tier 1 employee inquiries via phone, in person, and the ticketing system.
• Resolve initial requests within designated service-level agreements and escalate Tier 2 issues to appropriate stakeholders, including venue management, People Practices (Employee Relations), and scheduling coordinators.
• Assist employees with absences and call-offs, including sick time, jury duty, bereavement, and general call-offs.
• Support employee staffing matters, including missed clock-ins or clock-outs, schedule changes, attendance, pay inquiries, Time and Attendance discipline issues, and general questions.
• Support onboarding by facilitating new-hire paperwork for on-the-spot hires, processing I-9 forms, and providing orientation and training support as assigned.
• Contribute to HR functions, including support for licenses and certifications, training and development initiatives, and Time and Attendance-related disciplinary actions.
• Partner with coordinators and assigned Employee Service Center leadership on day-to-day departmental orientation.
• Provide assigned on-site office support and complete tasks that help sustain smooth business operations.
• Provide exceptional experiences for guests, partners, and team members while adhering to on-site appearance and presentation guidelines.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed