Employee Relationship Manager Senior

PNC•Boston, MA

5d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As an Employee Relationship Manager Senior, within PNC’s Financial Wellness Solutions, you will be primarily based in Boston, MA. PNC’s Financial Wellness Solutions offers a comprehensive suite of solutions to meet the needs of various businesses and their employees. The Employee Relationship Manager Senior role is designed to help improve employee financial wellbeing, strengthen employee financial awareness, and increase convenience through digital banking that includes money management tools. As an Employee Relationship Manager Senior you will work in an outbound sales capacity, facilitating in-person new hire orientations, delivering financial education seminars and multi-faceted benefits programs to the employee base within our clients’ organizations. Bilingual Spanish Preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Access to a reliable vehicle transportation for travel to multiple work locations on a daily basis.
The ability to lift and carry up to 25 pounds (inclusive of, but not limited to, marketing materials, collateral and/or other promotional items as required).
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Bilingual Spanish Preferred.
Client Relationship Building
Community Development
Competitive Strategies
Customer Loyalty
Group Problem Solving
Negotiation
New Business Development
Relationship Management
Banking Products
Business Acumen
Customer Experience Management.
Digital Awareness
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Products and Services
Selling.
Understanding Customer Needs

Responsibilities

Builds the retail customer base through proactive, outbound quality sales conversations.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
May mentor, coach and onboard team members and serve as subject matter resource.
Sells the bank's products and services to existing and prospective clients outside of branch in non-PNC locations, demonstrating how PNC can help them achieve their financial goals.
Identifies and independently acts upon sales opportunities to achieve assigned sales goals.
Responsible for establishing connections between clients and PNC partners (ie. PNC Investment, PNC Mortgage, and other consumer loan solutions) based on clients' financial needs and goals.
Grows customer household relationships through onboarding new clients and building a strong pipeline of appointments for branch and PNC partners.
Demonstrates value for customers to achieve greater financial well-being by driving deep needs-based conversations.
Creates an exceptional customer experience at events in a variety of external locations to drive desired acquisition, customer loyalty and increased share of wallet.
Strengthens client relationships through planning continued on-site events.
Understands PNC capabilities, educates and coaches customers on technology options.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.