Senior Relationship Manager

Meridian Credit Union • Barrie, ON

3d • Hybrid

About The Position

The Senior Relationship Manager will be responsible for the overall management of a portfolio of commercial accounts having a broad range of complexity and value. They are a professional who understands the importance of building and nurturing relationships in the community and with Meridian Members. This position will manage a diverse portfolio and understand the unique needs of Members. As well, the Senior Relationship Manager will seek to grow the size and profitability of the commercial book while minimizing loan risk and maximizing product penetration and profitability. The Senior Relationship Manager enjoys a fast-paced exciting environment with a commitment to achieving results.

Requirements

• University Degree in Business or Finance or related discipline or an equivalent combination of education and experience.
• Minimum of two to five years of progressive commercial lending experience in sales/service and managing a diverse portfolio in commercial banking environment or like field.
• Proven experience and expertise in structuring, managing and servicing medium to large real estate and construction financing deals will be a definite advantage.
• Advanced knowledge of business lending policies, complex procedures, techniques and documentation requirements
• Advanced knowledge of statutory guidelines and regulations governing business lending
• Extensive credit and non-credit product knowledge with a desire to enhance the level and breadth of this knowledge base on an on-going basis.
• Strong, proven, origination, business development, relationship building and portfolio management skills
• In depth knowledge of accounting policies and procedures.
• Effective knowledge of banking systems and computer applications.
• Advanced understanding of credit risk, credit structuring and underwriting skills.
• Strong negotiation, communication and presentation skills (both verbally and in writing).
• Ability to work independently with confidence and strong commitment to Member service.
• Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

Nice To Haves

• Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Responsibilities

• Manage and grow a profitable commercial financing portfolio of diversified Commercial business members.
• Structure, negotiate and document credit and cash management arrangements outlining loan terms and conditions relative to risk, needs of borrower and cost of administration ensuring an appropriate return to the Credit Union.
• Demonstrate a well-developed understanding and solid analytical skills in the areas of balance sheets, cash flow mechanics, and business plans presented by Members.
• Exhibit strong general business sense coupled with the ability to develop a comprehensive finance package structured exclusively to meet the member’s credit and non-credit needs.
• Actively monitor and manage the profitability of Meridian’s relationship with a member in order to retain and maintain business.
• Keep abreast of changes within diverse industry sectors and proactively identifies opportunities to improve the growth and development of the assigned portfolio by analyzing member needs, trends, and competitor offerings.
• Independently generate credit and deposit opportunities in assigned region through cultivation of prospects, calling on referral resources, and networking with centers of influence.
• Proactively build and maintain a sales plan that includes outbound calling, marketing efforts and cross selling of Meridian’s products and services in order to position Meridian and the Relationship Manager as the Centre of Influence.
• Minimize loan risks through diligent, timely and proactive annual financial reviews and ongoing monitoring of changing economic/marketplace influences and applicable industry trends/data.
• Conduct extensive due diligence and prepares credit submissions in accordance with the company’s standards and procedures and presents them to the Regional Vice President.
• Focus on the highest quality Member service, ensuring alignment with overall Meridian and Commercial goals and objectives.
• Mentor and coach less experienced Commercial Services colleagues through collaborative teamwork and provides advice in regards to account management and credit structuring.
• Actively participate in Company and Community events and activities while demonstrating Meridian Values.

Benefits

• Inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
• Tools and technology needed to delight your candidates and clients
• Opportunity to work with and learn from diverse industry leaders
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Senior