Employee Relations Supervisor
About The Position
Ono Hawaiian BBQ is seeking an Employee Relations Supervisor to build and lead a team of Employee Relations Specialists dedicated to supporting Restaurant Operations across California, Arizona, and Texas. This position oversees the development and administration of the employee relations program and ensures the team builds partnerships across the HR function to deliver value-added service to management and employees consistent with the organization’s policies. As a dedicated partner to Restaurant Operations, this leadership role focuses on structuring regional support, guiding workplace dispute resolutions, overseeing objective field investigations, and ensuring proper documentation and consistent application of all performance actions.
Requirements
- Excellent management, team-building, and leadership skills.
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Excellent interpersonal, counseling, and negotiation skills.
- Ability to understand and apply compliance programs and measures for each region.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Bachelor’s degree, preferably in human resource management or a related field, or an equivalent combination of education, training, and experience.
- 5 to 7 Years of dedicated employee relations experience, with at least 1-2 years in a leadership, team-building, or supervisory capacity.
- Proven, direct experience managing Restaurant employee investigations.
- Working knowledge of multiple human resource disciplines, including federal and state employment laws.
- SHRM Certified Professional (SHRM-CP)/PHR credential required.
Nice To Haves
- Fluency in Spanish is highly preferred
- SHRM Senior Certified Professional (SHRM-SCP)/SPHR preferred.
Responsibilities
- Builds, hires, trains, and oversees a team of Employee Relations Specialists to support Restaurant Operations in California, Arizona, and Texas.
- Conducts performance evaluations that are timely and constructive.
- Oversees the daily workflow, schedules, and case assignments of the employee relations team.
- Strategically builds and structures an Employee Relations Specialist team to effectively support operations in California, Arizona, and Texas.
- Manages and resolves escalated and highly complex employee relations issues.
- Conducts, oversees, and guides effective, thorough, and objective investigations, with a specific focus on Restaurant employee investigations.
- Acts as a strategic partner to Restaurant Operations to improve work relationships, build morale, and increase productivity and retention.
- Develops and leads training and coaching initiatives specifically designed for the Restaurant Operations Team.
- Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances.
- Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
- Travels on an as-needed basis to support regional locations throughout California, Arizona, and Texas to ensure consistent employee relations support, team development, and compliance.
- Assists with the onboarding and ongoing development of new HR team members.
- Completes other job duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
