Employee Relations Specialist, Tier 1 - HR Knowledge Center

Teleperformance • Concordia, IN

1d

About The Position

The Employee Relations Specialist, Tier 1, supports employee relations matters through the TP HR Knowledge Center. The role applies company policy, culture, and values to recommend resolutions to employment-related issues and support positive interactions between managers and employees. The specialist resolves assigned cases within appropriate service-level agreements, conducts basic investigations, and assists with more complex investigations involving allegations such as harassment, discrimination, accommodation, and retaliation. The role also supports policy and employment-law education, case documentation, disciplinary documentation, and employee-experience projects and consultations.

Requirements

• Experience leading multiple concurrent employee relations activities, with a focus on clear guidance and timely, consistent execution.
• Ability to detail and document case notes, investigation summaries, and correspondence with employees and partners.
• Ability to work autonomously and as part of a team, while building professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.
• Excellent verbal and written communication skills.
• Solid understanding of and ability to communicate about federal, state, and local regulations, including ADA, FMLA, and leave-of-absence procedures.
• Ability to conduct business with an absolute commitment to TP USA Values.

Nice To Haves

• Bachelor’s degree in Business or a related HR field.
• Two or more years of Human Resources experience, preferably with an emphasis on Employee Relations and exposure to employee investigations.

Responsibilities

• Apply an understanding of company policy, culture, and values to recommend resolutions to employment-related issues and support positive interactions between managers and employees.
• Resolve assigned cases within appropriate service-level agreements while providing a positive employee experience.
• Conduct basic investigations and assist with more complex investigations involving allegations of harassment, discrimination, accommodation, and retaliation.
• Promote understanding of company policy and relevant employment laws through coaching and training for the Operations Team and other departments as needed.
• Create and maintain documentation for cases and investigations, and assist with disciplinary actions or other documentation related to employee performance concerns where applicable.
• Assist with Employee Relations projects and consultations related to the employee experience as needed.

Benefits

• Eligible team members may receive medical, vision, and dental health benefits.
• Employment Assistance Programs, health and personal time off, and leave programs, as eligible.
• Competitive 401(k) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, flexible spending account plans, and retailer discounts.
• Career advancement opportunities.
• A culture of inclusion and diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed