Employee Relations Specialist

Iron Mountain • Laval, QC

1d • CA$88,100 - CA$117,500 • Remote

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated and experienced bilingual Employee Relations Specialist to join our Shared Services team. In this role, you will be responsible for providing professional-quality Subject Matter Expert advice and execution on complex Employee Relations matters, managing multiple high-level cases from initiation to comprehensive resolution. You will join a collaborative, fast-paced regional team dedicated to supporting people managers, mitigating risk, and fostering a fair, compliant, and high-performing workplace culture.

Requirements

• 5+ years of progressive experience in Human Resources with demonstrated expertise in Employee Relations.
• Strong knowledge of labor standards, workplace investigation techniques, and risk management strategies.
• Fluency in both English and French (Bi-lingual capability is required).
• Exceptional conflict resolution and stakeholder management skills, with a proven ability to build partnerships in a complex, matrixed environment.
• High degree of comfort with change and the resilience to make sound, courageous decisions in high-pressure situations.

Nice To Haves

• Experience working within a regional shared services organization is a plus.
• A Bachelor's degree is preferred.

Responsibilities

• Manage Tier 3 Employee Relations cases—including disciplinary actions, policy breaches, progressive performance management, ethics hotline investigations, and terminations—partnering with internal and external legal advisors to drive consistent resolution.
• Provide ongoing support, guidance, and coaching to people managers on day-to-day employee relations issues, conflict resolution, and performance standards.
• Offer critical Employee Relations and Labor Relations execution advice for organizational changes, acquisitions, and business restructures while proactively assessing and mitigating operational risks.
• Continually review documented HR processes to ensure consistency across the team, while leveraging case data to deliver reporting, root-cause analysis, and actionable insights to key stakeholders.

Benefits

• Competitive compensation and benefits aligned with experience.
• Full-Time Remote work flexibility supporting a healthy work-life balance.
• Comprehensive health, and wellness plans.
• Paid time off and holiday packages.
• Opportunities for continuous learning, professional growth, and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level