Employee Relations Specialist Gulfport 5155

Keesler Federal Credit Union • Gulfport, MS

12d • Onsite

About The Position

The Employee Relations Specialist serves as a trusted advisor to employees and leadership, focusing on conflict resolution, counseling, and fostering a respectful, compliant workplace. This role manages employee concerns, conducts workplace investigations, and provides guidance on performance issues, conduct, and policy interpretation. The Specialist works proactively to resolve conflicts, support employee well-being, and mitigate risk while promoting positive employee relations and organizational values.

Requirements

• Associates Degree or equivalent
• Three years to five years of Human Resources experience required.
• Minimum of 3 years of hands-on employee relations experience in a high-volume or fast-paced workplace.
• Demonstrated knowledge of HR practices in addressing employee relations concerns.
• Demonstrated ability to manage multiple active ER cases simultaneously while meeting tight deadlines.
• Proven track record of managing a high caseload of employee relations matters, including conflict resolution, investigations, and disciplinary actions.
• Ability to prioritize competing demands and exercise sound judgment in complex situations.
• Prior experience conducting training programs.
• General knowledge of employment law, compensation, and leave administration including FMLA.
• Accuracy and attention to detail required.
• Must establish good rapport with members and co-workers.
• Confidentiality and dependability required.
• Exceptional oral and written communication skills required.
• Must possess ongoing ability to keep abreast of changing policies and procedures.
• Must be a self-starter with the ability to multitask and work under pressure in a fast-paced environment with limited supervision.
• Ability to work collaboratively in keeping with a one team culture.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Must be an individual of high energy, and positive attitude.
• Experience with Microsoft Office
• Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
• Extensive use of desktop computer is required.
• Working knowledge of Microsoft Windows, with proficiency in all applications of Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

Nice To Haves

• SHRM-CP designation or equivalent HR professional certificate preferred
• Experience with HRIS system a plus.

Responsibilities

• Perform employee relations activities including counseling on conflict resolution, performance issues, disciplinary action, and processing of termination requests.
• Provides HR policy/procedure and Employee Handbook interpretation.
• Provides day to day performance management guidance and respond to employee relation concerns in a timely manner that builds trust and credibility.
• Conduct employee investigations to ensure compliance with company policies, state laws and regulations.
• Respond to unemployment claims.
• Notifies management of ongoing concerns and trends and collaborate with HR leadership to offer effective solutions.
• Provides support in the training and development of all team members by disseminating and reinforcing policies, regulations, programs, procedures, and activities.
• Assists with employee engagement plans, and employee programs while obtaining necessary budget approval to initiate activities. (Keep/Team Day/ Recognition, etc.)
• Facilitates orientation of company policy and procedures during onboarding of new hires.
• Completes onboarding tasks to complete hiring of new hires.
• Evaluate and improve current HR processes to ensure maximum service delivery and improved operational effectiveness.
• Assists with the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals for the company.
• Maintains the integrity and confidentiality of human resource files and records.
• Responsible for compliance with all federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Assists with community events, as needed.
• Other duties as assigned to assist the HR Department to better serve our members.

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree