Employee Relations Specialist-MMC

Ancora Education•Jacksonville, NC

5d•$58,000 - $60,000•Onsite

About The Position

Under the general direction of the Director - Employee Relations, the Employee Relations Specialist performs and/or participates in a variety of functions of a sensitive and often confidential nature in support of the Human Resources Department. The Employee Relations Specialist primarily assists in providing guidance on how to address employee performance, misconduct, employee conflict, FMLA administration and ADA accommodations.

Requirements

Bachelor's degree in Human Resources or a related field and four plus years directly related experience, or equivalent combination of education and experience.
Knowledge of the principles, practices and procedures of employee and labor relations; grievance/conflict resolution; and mediation/ alternative dispute resolution.
Knowledge of the applicable employment laws and regulations.
Experience conducting investigations.
Knowledge of FMLA, ADA, FLSA and experience in advising managers and staff.
Excellent consultative, negotiation, and analytical skills.
Ability to work both independently and within cross-functional teams.
Ability to interpret legal provisions, policies, and procedures.
Ability to prepare and present training programs and materials.
Effective verbal and written communication skills.
Proficiency with MS Office (Power Point, Excel, Word, Access, etc.).

Nice To Haves

Experience in a higher education environment is preferred.
Professional Certification in Human Resources preferred.

Responsibilities

Serves as the initial point of contact for managers and/or employees for employee relations issues, including, but not limited to employee conflict, performance management, and employee discipline; advises both employees and management regarding applicable policies, procedures, and best practices; research, identifies, and analyzes specific employee relations concerns and makes appropriate recommendations.
Partners with HR to conduct workplace investigations and uses conflict resolution techniques to resolve workplace issues.
Acts as a neutral party through all aspects of the investigation and ensures a prompt, fair, and neutral process for all parties.
Assists with preparation of investigatory reports detailing matters clearly and concisely, along with suggestions for corrective actions.
Reviews informal complaints by gathering information, facilitating discussions, and addressing concerns through resolution or escalation.
Conducts and/or participates in exit interviews and stay interviews. Monitors trends across departments and reports findings to the Director - Employee Relations.
Conducts research on applicable laws and regulations. Brings compliance-related concerns to the attention of the Director - Employee Relations.
Provides advice regarding performance management/disciplinary procedures and other personnel policies.
In conjunction with the Director - Employee Relations, provides ongoing training related to policies, administrative procedures, and state and federal mandates and improves company effectiveness by providing training in supervisory/management skills to include coaching, performance management, discipline and grievance handling.
Attends meetings, serves on select working groups and provides back-up support as needed.
Performs job-related duties as assigned.