Employee Relations Specialist

CSL Plasma•Boca Raton, FL

13d•Onsite

About The Position

The Employee Relations Specialist for the Employee Relations group is responsible for investigating and resolving employee relations that are in their region. This includes ownership and management of ER cases from intake to remediation and follow-up as necessary. ER cases include minor to medium complaints and conflicts in the workplace. The ER Specialist will lead the administration of ADA accommodations and attendance management cases, exercising independent judgment to evaluate risk, ensure legal compliance, and deliver employee-centered solutions that support both operational needs and organizational objectives. The ER Specialist seeks to improve the employee experience while assessing and decreasing the risk to the company.

Requirements

Bachelor’s Degree in Human Resource management, organizational psychology, business, or closely related field is essential
Minimum of 1 - 3 years’ experience as a HR Generalist, Senior HR Operations Specialist, Employee Relations Rep (or equivalent relevant experience working in a dynamic global organization)
Demonstrated experience managing minor employee relations cases
Proven knowledge of Americans with Disabilities Act (ADA) laws and process
Good knowledge of HR processes gained in a dynamic organization
Entry level knowledge of employment related laws at the county/regional level.
Maintain knowledge of requirements impacting HR functions and ensure compliant, consistent application of policies and procedures
Bilingual: English/Spanish. Portuguese preferred
Strong communication skills, both written and verbal
Ability to manage and balance multiple employee relations cases simultaneously
High employee, customer and colleague focus
Organizational skills, ability to set priorities for self, and meet deadlines
Results-oriented and sense of urgency
Diplomacy and ability to handle confidential information with discretion
Ability to build strong relationships and positively influence others
Ability to work and manage virtual interactions

Nice To Haves

Professional HR certification preferred
Experience in a global company in a matrixed reporting environment is preferred
Labor or works council experience is an advantage
Good conflict facilitation and resolution skills

Responsibilities

Manage attendance and leave-related employee relations matters, including reviewing attendance trends, conducting case assessments, counseling employees and managers on attendance expectations, ensuring consistent application of company policies, and partnering with leadership to address performance and attendance concerns.
Manage minor to medium ER cases to resolution independently but with oversight by ER management, respective HR Business partners, legal counsel, and other stakeholders. Minor to medium complexity of ER cases may include limited risk factors to the organization. ER Specialist need to be able to identify the risk factors in ER cases and will follow the direction of their manager or more experienced ER staff for the strategy and resolution of the case. These cases may include the Corrective Action, Progressive Discipline, minor investigations, and other minor ER cases
Facilitate terminations including termination letters, termination meetings, and related documentation
Evaluate situations or data that require knowledge of company process and policies
Influence and gain buy-in from managers in sensitive situations, while building the relationship
Participate in program development and facilitate training on ER services with the Learning department, i.e., accommodations, corrective action
Partner with manager and internal and external employment law counsel as appropriate, including modifying case responses and/or ensuring stakeholders are advised of recommendations to achieve business objectives while minimizing risk
Work collaboratively to ensure consistent application and interpretation of company policies and contracts
In Unionized / Works Council environments, facilitates resolution of minor labor grievances, disputes, employee issues and concerns. Work may be directed by an Industrial Relations or Works Council Manager at certain locations
Interacts with employees, the designated union representatives and/or Works Council to build positive rapport and foster a collegial and collaborative working environment
Manage accommodation process under the Americans with Disabilities Act (ADA), including intake of requests, collection and review of supporting medical documentation, coordination of the interactive process, assessment of reasonable accommodations, partnership with managers and stakeholders, and ensuring compliance with applicable federal, state, and local regulations.
Serve as the primary ER point of contact for employee accommodation requests, maintaining accurate documentation, communicating with employees and leaders throughout the process, monitoring accommodation effectiveness, and facilitating timely resolution of complex or sensitive cases.
Advocate for the employee and work toward balancing our CSL Values to find solutions
Document and record determination of approved or denied medical accommodation in appropriate system
Educate business leaders on corrective action and potentially annual review processes including SMART objectives. Emphasize to leaders the importance of early intervention and provide ongoing coaching and feedback
Advise management on appropriate resolution of employee behavior and performance issues. Support managers in the development and review of corrective action, including performance improvement plans
Consult with managers on driving a culture of high performance and engagement at CSL
Document and record employee actions in appropriate system
Complete special HR/ER related projects by delivering against project objectives on time and as directed by lead
Performs other duties as assigned or as may be necessary
Record and correctly maintain all case management requirements in systems for reporting and compliance