Employee Relations Principal, Operations Corporate Employee Relations (ER) & Field Enablement

Amazon • Nashville, TN

1d • Hybrid

About The Position

The Amazon Operations Corporate Employee Relations (ER) & Field Enablement team supports Amazon operations corporate employees and field leaders. The successful candidate will have a demonstrated ability to assess and analyze data, workplace dynamics, behaviors, and relationships to identify risks and gaps in the work environment. They will develop and execute sustainable, scalable initiatives, mechanisms, and programs that drive long-lasting change at all levels of the organization. The role requires influencing leaders to secure alignment, build support, and cultivate change agents across the business, as well as leading and developing a team of employee relations professionals. Significant employee relations expertise, excellent judgment, and highly developed analytical and communication skills are essential. The Principal reports directly to an Employee Relations Director and serves as a key member of the Operations Corporate Employee Relations team. The successful candidate must be capable of traveling domestically at least 50% of the time with potential for additional travel when necessary, and at times with short notice. The position requires on-site presence at least three days each week.

Requirements

• Bachelor's degree
• Experience producing executive-level written materials and presenting to executive audiences
• Experience creating and implementing large-scale programs
• 10+ years of relevant experience in employee relations, labor relations, labor/employment law OR 10+ years of relevant experience to include 1+ years of Amazon experience and one or more short term assignments within Amazon employee relations.
• Experience in leading campaign response.
• Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience.

Nice To Haves

• Experience within a distribution center, logistics, or manufacturing environment
• Experience supporting large hourly workforces
• Advanced degree, JD, or other specialized training in labor/employee relations
• Internal Amazon experience in Operations, Human Resources/PXT, or other functional partner teams.
• Demonstrated ability to exercise independent judgment and discretion in managing multiple and competing priorities.
• People leadership experience including hiring and developing talent.
• Skilled in MS Excel, Word, Outlook, SharePoint & PowerPoint; curious about new technologies.
• Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change.
• Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
• Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
• Solid sense of accountability, high-quality judgment and sound decision-making.
• Ability to handle confidential information and escalate issues when appropriate.
• Ability to quickly connect and build trust with people across a wide variety of cultural and socio-economic backgrounds.
• Fluency in multiple languages.
• Previous experience managing operations.

Responsibilities

• Apply employee relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs.
• Apply employee relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks.
• Work reactively on crisis-oriented issues under time limitations while exercising excellent judgment and leadership.
• Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline employee and contractor experience.
• Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs.
• Use AI tools and technologies to analyze data, automate routine tasks, and develop improve processes.
• Rapidly produce high-quality execute level written communications that concisely analyze problems and move solutions from concept to execution. Effectively present verbally to all levels of the organization.
• Build constructive relationships with critical stakeholders to share information and influence change.
• Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.
• Design solutions for a single person, site, station, or situation then translate, design, and launch sustainable mechanisms for entire networks.
• Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions.
• Develop communication and tactical campaign strategy as well as lead team of tactical execution.
• Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results.
• Lead the development and growth of our field employee relations team. This role may have direct reports including Employee Relations Specialists, Managers and/or Principals.

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Principal