Employee Relations Partner

Trustmark Bank•Jackson, MS

3d•Onsite

About The Position

The Employee Relations Partner I conducts workplace investigations in their assigned business unit when a complaint or allegation is submitted via the ethics hotline, direct contact, survey feedback, or any other method of submission. Once investigations are completed, the Employee Relations Partner will prepare an investigative report and archive in the appropriate system. This position may be filled as a Sr. Employee Relations Partner. Additional responsibilities and qualifications apply. For more than 130 years, Trustmark has stood as a steady and trusted financial partner. What started as a small community bank in 1889 has grown into a regional leader with more than 170 locations across the Southeast, all united by a commitment to service, integrity, and meaningful community impact. Trustmark was built on the belief that strong relationships create strong communities, a philosophy that continues to guide us today. Our associates are at the heart of that mission, empowered each day to make a difference for our customers and contribute to the places we call home. With values rooted in service excellence and genuine care, Trustmark offers more than a job; it's a place where your work matters, and your impact lasts. Choosing Trustmark means joining a company with deep roots, a forward-focused vision, and a passion for helping people build better lives. It means being part of an organization that invests in your growth, champions its communities, and continues to evolve—without ever forgetting who we are or whom we serve. Associates stay Trustmark Ready by approaching work with a growth mindset, sound judgment, and a commitment to learning as the workplace evolves. Trustmark Ready associates use technology thoughtfully to work efficiently, collaborate effectively, and manage information responsibly. They understand banking fundamentals, how Trustmark operates, and how their work contributes to our company’s goals. They exhibit accountability, integrity, and emotional awareness. They communicate clearly, build relationships, and collaborate across teams to achieve shared outcomes.

Requirements

Bachelor’s degree in related field of study or equivalent work experience
2+ years in Human Resources to include prior experience with conducting employee investigations, HR compliance (FMLA, ADA, etc.) and interviewing skills
Interview associates and facilitate investigations
Federal and state employment regulations (FMLA, ADA, EEOC, etc.)
Investigative report writing
Communication and facilitation skills
Critical thinking and decision making
Stakeholder coordination
Microsoft Office/Productivity Tools (Excel, PPT, Word)
Collaboration Tools (Teams, SharePoint)
Confidentiality and integrity
Relationship management
Prior experience in HR with a financial institution preferred
5+ years in Human Resources to include prior experience with conducting employee investigations, HR compliance (FMLA, ADA, etc.), and interviewing skills (Sr. level)
SHRM-CP or PHR certified (Sr. level)
Certification in Workplace Investigations (e.g., AWI-CH, HRCI) (Sr. level)

Responsibilities

Leads thorough workplace investigations for low-risk policy violations, employee complaints, and misconduct by facilitating interviews with involved individuals.
Actively participates in workplace investigations for medium-risk policy violations, employee complaints, and misconduct by facilitating interviews with involved individuals.
Develops workplace investigative reports that provide a summary of the information collected, recommendations, and risk assessment and submits reports to manager. Reports should be shared as appropriate with members of the HR team.
Mediates and resolves interpersonal conflict that has been escalated to employee relations.
Partners with the associate’s manager to determine corrective action as needed. Elevate to appropriate leadership, as needed.
Mitigates legal risk by collaborating with legal and compliance teams to ensure all stakeholders are in compliance with federal and state employment regulations (i.e. FMLA, EEO, ADA).
Develop and implement human resource policies for associate behavior, attendance, and conduct.
Performs additional duties as assigned including employee relations special projects, as needed.
Develop and deliver training workshops for employees and leaders (Sr. level)
Mentors Employee Relations Partner II by assisting with investigations and advising recommendations as needed. (Sr. level)
Analyze investigation trends and provide insights to refine policies and improve processes (Sr. level)
Serve as a mentor to other Employee Relations Partners (Sr. level)
Perform additional duties as assigned (Sr. level)