Employee Relations Partner

eBay•Toronto, ON

3d•CA$85,600 - CA$114,300

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: Looking for a company that encourages passion, courage and creativity, where you will join the team crafting the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with. Our People Experience department is passionate about improving employee experience and is dedicated to delivering end-to-end support to our global workforce! They provide employees with a stellar HR experience and offer solutions for business needs. As an Employee Relations Partner, you will provide mentorship, support and recommendations for the resolution of critical and complex employee relations matters. You will provide consultation and mentor Americas-based staff members and supervisors. This includes complex performance management, compliance and investigations, conflict resolution, benefit policy, labor law legislation, and sensitive exit and termination management. The Employee Relations Specialist will have proven experience closely collaborating with other People Partners such as People Business Partners (PBPs), eBay Employment Counsel, People & Organizational Development Partners and other COEs.

Requirements

Demonstrated solid knowledge and understanding of employment legislation. This includes how it is interpreted and applied. Also covers employment practices related to performance management, FMLA, Canada Labour Code, ADA, Accessible Canada Act (ACA), FLSA, and ERISA.
Proven knowledge of Employee Standards Act, Common Law, Human Rights Code and Human Rights Tribunal of Ontario, MOL Leave of Absence Rights or equivalent experience, and Labour Relations Act
Experience with Canadian Employment Contracts and probationary periods
Thorough familiarity and insight into employment legislation for US and Canada, how it is interpreted and applied, along with employment practices. Full knowledge of Canadian laws and ability to direct and participate in US situations. Particularly in the areas of performance management, leave, and accommodation spaces.
Demonstrate effective influencing skills to provide resolution to complex and highly sensitive employee relations issues
Experience leading multiple, concurrent, high-priority employee relations activities with a focus on timely and consistent execution with the ability to deliver high level of performance and service excellence
Ability to anticipate potential issues and diagnose root cause through effective listening skills and inquiry
Ability to work independently and be part of a team environment while developing strong professional relationships with peers, managers, executives and cross-functional teams
Stellar documentation skills are required along with excellent verbal, written and presentation skills
Ability to identify trends, analyze issues and communicate insights to influence change
Experience in preparation and delivery of presentations/training to managers
Ability to use sound judgment to problem solve, make decisions and involve necessary individuals at the appropriate time
Demonstrated ability to recommend appropriate solutions to People Partners and business leaders
Proficient at, and passionate about, coaching and developing manager capabilities
Strong analytical approach and able troubleshooter adept at analyzing detailed information
Proven ability to work in a fast-paced, multi-cultural, global organization and to build strong trust-based relationships with remote client groups and colleagues
Operate as a strong self-starter with a high degree of autonomy
5-7 or more years in area of Human Resources in a global organization
5 or more years in the area of Employee Relations; specialist jurisdictional or functional expertise preferred
Solid knowledge of Canadian law and procedures and capability to assist and provide mentorship on United States law and procedures

Nice To Haves

Experience with Workday preferred
Experience working with remote teams preferred

Responsibilities

Provide mentorship and advice to managers on performance management and remedial measures relevant to the location jurisdiction. Help them implement corrective action processes consistently across business entities.
Deliver employee relations related presentations and training content
Respond and resolve HR-related inquiries from employees, managers, Centers of Excellence (e.g. Compensation, Benefits, Recruiting, and Learning & Organization Development, Payroll) and Vendors via email, and chat, meeting agreed Service Level Agreements and applying a Case Management System to record case notes
Approve and facilitate HR transactions as required by automated workflows and processes HR transactions for employees and managers when the primary self-service channel cannot be used
Help new hires prepare to onboard from the moment they receive their verbal offer all the way to their first day
Conduct internal investigations and advise on employee complaints and grievances (e.g., discrimination, harassment, retaliation) recommend solutions, conduct root cause analysis, and assist with facilitation of remediation activities and corrective action
Provide jurisdictionally appropriate legal advice and interpretation on employment legislation, and handle most aspects of involuntary employee terminations in conjunction with the business
In close partnership with People Business Partners, support managers and employees through departmental restructuring activities
Support complicated leave of absence and accommodation situations by offering a high touch and consistent approach to employees and leaders
Participate in broad range of projects across the People Experience team as well as recommend process improvement and policy development