Employee Relations Manager

Nscale•San Francisco, NY

2d•Remote

About The Position

The Employee Relations Manager is a trusted advisor to managers and employees on workplace conduct, conflict, and compliance. This role owns an end-to-end employee relations caseload, including coaching leaders through complex people issues, leading impartial investigations, and helping ensure policies and practices are fair and consistent to promote a positive workplace culture.

Requirements

Proven employee relations experience
Ability to execute independently while contributing to a broader global strategy
Innovative, data-driven thinking to complex employee relations challenges
Growth mindset and a record of high-impact outcomes
Strong business and people acumen
Consulting, conflict-resolution, and facilitation skills across diverse cultural contexts
Ability to lead, influence, and partner at all levels of the organization while keeping stakeholders informed
Clear and inclusive communication skills, explaining complex issues, influencing decisions, and supporting others through challenging topics
Sound judgment, balancing colleague experience, organizational impact, and risk
Ability to manage multiple priorities in complex settings
Ability to engage constructively with differing views

Responsibilities

Serve as the primary contact for employee relations matters, managing complaints, conflicts, and disciplinary issues from intake through resolution.
Conduct prompt, thorough, and impartial investigations into allegations of misconduct, harassment, discrimination, retaliation, and policy violations; document findings and recommend appropriate corrective action.
Advise employees and managers on interpreting and applying company policies, procedures, and applicable employment law, with guidance from the employment legal team.
Lead or contribute to organization-wide employee relations programs and initiatives, including organizational change, redundancy, and transformation activity involving multiple stakeholders.
Coach people managers through performance management, progressive discipline, performance improvement plans, and difficult conversations.
Partner with People Partners and leadership to resolve complex, escalated, or sensitive employee issues.
Build manager capability through proactive guidance and training.
Help ensure compliance with applicable local employment laws and regulations, monitoring legislative changes and updating policies and practices accordingly.
Develop, review, and revise People policies and employee relations procedures.
Partner with Legal and outside employment counsel on high-risk matters.
Manage terminations, offboarding, and reductions in force in a legally compliant, consistent, and respectful way.
Facilitate mediation and conflict-resolution sessions between individuals or teams, working toward durable and fair outcomes.
Identify and address interpersonal or cultural issues before they escalate.
Track, analyze, and report on employee relations trends, metrics, and case outcomes; identify root causes and recommend proactive interventions.
Design and deliver training for managers and employees on anti-harassment, code of conduct, respectful workplace, and investigation best practices in partnership with the Compliance team.
Contribute to a positive, inclusive, and engaged workplace culture.