Employee Relations Manager

Encore Global • Coppell, TX

54d

About The Position

The Mgr, Employee Relations, oversees complex employee relations matters and
provides direct leadership to assigned ER Specialists. In addition to managing a
caseload, the Manager ensures consistency in case handling, supports operational
priorities, and contributes to process improvements and team engagement. This
position reports to the Director, Human Resources.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• 5+ years of experience in Employee Relations or related HR roles, with expertise in handling complex cases, internal investigations, and performance management.
• Strong understanding of employment laws and regulatory compliance.
• Advanced skills in case management systems, data analysis, and reporting.
• Exceptional written and verbal communication skills, with demonstrated ability to mentor and train effectively.
• Leadership and Accountability
• Analytical and Critical Evaluation
• Communication and Relationship Management
• Ethical Practice and Integrity
• Project and Process Management

Responsibilities

• Provide direct leadership and performance coaching to assigned ER Specialists through regular one-on-ones and ongoing feedback.
• Monitor individual accountability, quality of case work, and documentation standards, ensuring consistency and continuous improvement.
• Mentor ER Specialists in building ER expertise, including policy interpretation, documentation, and investigative strategy.
• Lead ER team meetings in partnership with the HR Director and contribute to knowledge-sharing and alignment across the function.
• Recommend development goals and identify training or coaching opportunities for team members.
• Partner with managers to address workplace behavior, performance issues, and policy violations, providing advanced guidance and support.
• Review and approve corrective action documentation to ensure alignment with the company’s progressive discipline process.
• Educate managers on legal compliance, effective coaching practices, and consistent application of company policies.
• Lead internal investigations into policy violations, harassment allegations, and other workplace concerns, ensuring impartiality, objectivity, and thorough fact-finding.
• Prepare detailed investigation reports with clear findings and recommendations while maintaining confidentiality and professionalism.
• Provide guidance and support to ER Specialists on investigative approach, risk assessment, and handling sensitive cases.
• Manage a caseload of complex employee relations cases, including performance, policy violations, and sensitive workplace concerns.
• Ensure timely, thorough, and accurate documentation in the case management system, upholding data integrity and legal defensibility.
• Leverage ER data to identify trends, root causes, and opportunities for improvement, and share insights with HR leadership.
• Act as a subject matter expert for the case management system and support assigned ER Specialists in effective system use.
• Lead initiatives to improve ER processes, eliminate inefficiencies, and enhance overall team effectiveness.
• Collaborate with the HR Director to standardize workflows and reinforce consistent ER practices across the team.
• Contribute to cross-functional HR projects and help shape organizational strategies that improve workplace culture and reduce risk.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees