Manager, Employee Relations

Four Seasons Hotels and Resorts•Toronto, ON

3d•CA$95,000 - CA$115,000•Hybrid

About The Position

Four Seasons is seeking a Manager, Employee Relations to conduct above-property Internal Reviews, ensuring fairness and confidentiality. This role involves managing an ongoing caseload of issues, maintaining timely resolution, and aligning with key stakeholders like Area Directors People & Culture and VPs People & Culture. The position also supports identifying trends, assisting with policy updates, and collaborating on global People & Culture projects.

Requirements

5-10 years of progressive HR experience, including significant employee relations case load management and resolution.
Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
Proficient in MS office (Word, Excel and PowerPoint).
Working knowledge of Ethics Reporting platforms (e.g. Convercent, Navex, EQS).
Integrity & Confidentiality.
Excellent communication skills.
Ability to work with all levels of the organization.
Excellent organizational skills.
People oriented, self-starter and team player.
Ability to multi-task and prioritize projects and requests.

Nice To Haves

CHRP designation is an asset.

Responsibilities

Leads above-property Internal Review process and resolution of complex and/or high-risk employee complaints with fairness and confidentiality in a timely manner.
Keep all key stakeholders updated on findings and aligned on proposed next steps to resolution.
Serve as a trusted advisor to Area Directors P&C on employee relations trends and potential risk mitigation strategies.
Assist Director Employee Relations & Policies and Area Directors People & Culture in identifying trends, root causes, and opportunities for improvement.
Provide regular reporting and updates on case load to Director Employee Relations.
As an administrator of the platform, work with the Director Employee Relations & Policies to ensure all data and documents are maintained related to Internal Reviews.
Assist with platform migration from Convercent to EQS ensuring that the system is set up to deliver reporting, diagnostic and analytic capabilities.
Assist with updating and maintaining a comprehensive global People & Culture Operations policy framework that supports compliance, equity, and organizational values.
Collaborate with field People & Culture leaders, Legal & Compliance to ensure policies are aligned with regulatory changes and business needs.
Assist with Global People & Culture projects as needed.