Employee Relations Consultant - FT - Days - MHS

Memorial Healthcare • Rockville, MD

3d

About The Position

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: The Employee Relations Consultant engages in a variety of employee relations issues and responsibilities. The Employee Relations Consultant supports a positive work environment by providing guidance to both management and employees on key labor laws such as the Family and Medical Leave Act (FMLA) and Title VII of the Civil Rights Act. Reporting to the Manager of Employee Relations, this role involves mediating disputes to ensure fairness, assisting managers with performance challenges, and helping to boost employee satisfaction and maintain organizational integrity.

Requirements

• Bachelors (Required)
• Two (2) years of experience in Human Resources/Employee Relations.
• Understanding of HR principles and labor laws.
• Exceptional active listening, verbal and written communication, counseling, problem-solving, conflict resolution skills, and data analysis skills.
• Ability to manage sensitive situations with discretion and professionalism.
• Capable of managing multiple cases simultaneously with meticulous attention to detail in record keeping.
• Ability to build rapport, maintain collaborative relationships across diverse stakeholders, and communicate sensitive information clearly and actively (verbal and written).
• Proven ability to work effectively in a fast-paced or high-stress environment.
• Skilled in using current office software, technology, and relevant computer applications.
• Familiarity with Human Resource Information Systems (HRIS) and case management software.

Nice To Haves

• HRCI or SHRM Certification preferred.

Responsibilities

• Training Support: Co-facilitates training sessions designed to assist leaders in effectively managing employee work performance and behavior.
• Policy and Compliance Guidance: Learns and helps interpret company policies, ensuring adherence to labor laws.
• Conflict Resolution: Assists with conflict resolution, which may involve facilitating or mediating difficult escalated conversations.
• Analysis and Recommendations: Conducts root cause analysis and provides recommendations regarding policy changes, development, and interpretation to ensure consistent application across the organization.
• Grievance Process Management: Supports the entire employee grievance process, from initiation to closure, managing all communication, documentation, and tracking.
• Documentation and Confidentiality: Maintains appropriate documentation in a case tracking system and conducts all job aspects with an appropriate level of confidentiality and sensitivity to employees and organizational data, including secure document storage and disclosing information only on a need-to-know basis.
• Case Management and Analysis: Manages multiple simultaneous cases while maintaining detailed records, providing related analytical data, and analyzing trends to determine appropriate next steps.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees