Employee Relations Consultant

County of Mecklenburg, NC•Charlotte, NC

8d•$69,389 - $104,083

About The Position

The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. Join our team and help us find, grow, and support the County’s most valuable assets, our employees. Our team of professionals which encompasses all area of Human Resources including total rewards, talent acquisition, benefits, learning& development, compliance, and employee relations, is dedicated to serving more than 1 million county residents as well as 6,000 employees. If you’re looking for a career where your work is important, come be a part of Mecklenburg County Government and help us provide a community of pride and choice for people to live, learn, work, and recreate7 The Employee Relations (ER) Consultant will, under general supervision, provide guidance on complex employee relations matters, performance counseling, attendance counseling, policy violation. This position will conduct-related cases including disciplinary recommendations and investigate harassment claims.

Requirements

Minimum of two years of employee relations experience
Bachelor's degree in Human Resources, Business Administration, Public Administration, or related field
May require a valid North Carolina or South Carolina Driver's License
Knowledge of Human Resources best practices
Conducting one-on-one and group conflict resolutions, mediations, negotiations and investigations
Employment-related laws, regulations and trends
Human Resources analytical research as demonstrated by the ability to collect, develop, assess and blend information and recommendations from a wide variety of sources combined with expertise in employee relations
Change management practices in order to assist client groups with their ability to successfully manage ambiguity and/or resistance during change
Solving moderately complex problems.
Maintaining an effective level of business literacy to provide a consultative approach to delivery of Human Resources services
Manage interpersonal and professional relationships with peers
Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization.
Be able to receive complaints, diffuse high-tension situation and resolve conflicts.
Deliver results with little supervision in a dynamic and often ambiguous environment
Multi-task and reprioritize based on organization demand and priorities
Communicating clearly and concisely – verbal or written – for a variety of audiences
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Extensive experience with progressive discipline and employee investigations
Human Resources-related certifications (ex: PHR/SPHR, SHRM-CP/ SHRM-SCP, etc.)
Master’s degree with emphasis in Business Administration, Human Resources, Organizational Development, or related field -4 years of direct employee relations experience, preferred

Responsibilities

Review, consult and respond to performance management concerns including counseling managers and supervisors on effectively addressing performance, conduct and/or attendance issues through coaching and progressive discipline.
Review and provide recommendations to managers/supervisors regarding disciplinary documentation.
Lead internal investigations including general complaints, formal grievances and ethics line violations and completing reports documenting findings and closing out the investigation.
Serve as point of contact for external issues (ex. respond to the EEOC or other regulatory agencies).
Serves as the point of contact for employees and supervisors regarding questions relating to County disciplinary processes.
Train supervisors and staff in employee relations functions, unemployment, mediation, the ADA, and workplace modification requests.
Process unemployment claims and represent the County at unemployment hearings.
Track County dismissal appeal hearings.
Understand of leave of absence programs and disability management issues.
Supports County objectives, departmental initiatives and employee relations activities.
Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
Enforcing relevant employment and labor laws and regulations.
Conduct Employee Relations Training sessions.

Benefits

medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge, and pet insurance
dependent care, healthcare, and commuter flexible spending accounts
health savings account
paid holiday, vacation, and sick days
near-site clinics for preventive care and illnesses
an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more
an employee assistance program including financial and legal counseling
access to Mecklenburg County fitness and aquatic facilities
paid family leave
tuition reimbursement
a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.