Employee Navigator Specialist

Austin Benefits Group • Bloomfield Hills, MI

63d • Hybrid

About The Position

Austin Benefits Group is a forward-thinking employee benefits firm that serves private and publicly traded companies with responsive, tech-enabled solutions. We’re investing heavily in digital infrastructure — and the Employee Navigator Specialist sits at the center of that evolution. If you’ve got benefits administration experience and a passion for optimizing systems, building integrations, and making technology work harder for clients — we built this role for you. You’ll own the digital layer of our client benefit experience: configuring and maintaining benefit websites, building payroll and carrier API integrations, and creating communications that help employees actually understand and appreciate their benefits. This is a technical, client-facing role with broad ownership and real visibility.

Requirements

• Proficiency in Microsoft Office Suite including Word, Excel, Publisher, and PowerPoint
• Strong analytical skills — you spot discrepancies before they become problems
• Excellent written and verbal communication skills for both technical and non-technical audiences
• Bachelor’s degree preferred; 2+ years in a benefits admin role accepted in lieu of degree

Responsibilities

• Configure and maintain client benefit websites — benefit plan details, costs, documents, notifications, and videos
• Build and manage payroll integrations with platforms like Paylocity, ADP, and Paycor
• Establish and maintain carrier API integrations, updating configurations at each client renewal
• Develop and update the Austin internal system for each client through their renewal cycle
• Create modern, clear employee communications that simplify onboarding and offboarding
• Prepare paper enrollment documentation for clients not yet on online platforms
• Conduct system audits to verify calculations match carrier contract provisions and resolve discrepancies
• Oversee changes and updates within client online enrollment platforms, identifying challenges proactively
• Follow and maintain the Austin Navigator renewal process for all applicable clients
• Collaborate with Client Experience and Analytics teams and maintain strong vendor relationships

Benefits

• Competitive Salary
• Best-in-class health, dental, and vision coverage with high employer contributions.
• Generous 401(k) Match
• Summer Fridays
• Remote Fridays
• Competitive PTO
• Paid Holidays
• Family Event Time Off
• Volunteer Time Off
• Professional Development
• License Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level