Employee Lodge Supervisor

Mt Baker Ski Area•Glacier, WA

6d•Onsite

About The Position

The Employee Lodge Supervisor oversees the daily operation, staffing, and coordination of employee housing operations while helping maintain a safe, respectful, and community-oriented living environment for employees residing on the mountain. This position is responsible for managing lodge operations, resident support, employee supervision, training, scheduling, communication, and operational consistency while ensuring housing expectations, safety practices, and company policies are upheld consistently across the department. Successful employees in this role are dependable, adaptable, and comfortable leading in a remote mountain environment with a high level of independent decision-making and interpersonal responsibility. This position requires strong judgment, professionalism, and the ability to problem solve with empathy while maintaining clear boundaries, consistent expectations, and accountability within the employee housing environment. The Employee Lodge Supervisor works closely with mountain operations leadership and other departments to support employee wellbeing, operational continuity, emergency response coordination, and a positive workplace and living culture. NOTE: This position requires one to remain on site overnight during scheduled “on-call” shifts in provided on-mountain dorm style housing. Candidates must have the drive and ability to motivate through a variety of challenges: early mornings, split shifts, deep snow, sick coverage, etc.

Requirements

21 years or older
Successfully pass required background screenings, including criminal history, sex offender registry, and driving record checks.
Have or obtain upon employment a CPR and AED certification
Have or obtain upon employment a current Washington State ServSafe Food Protection Manager certification
Previous kitchen experience
Willingness to learn and be flexible
Able to work as an individual or as a team with minimal supervision
You must remain on site the night before and between each shift
Annual training provided by Mt. Baker Ski Area must be completed as a condition of position employment.
Wage and Hour Training
Anti-Harassment Reporting Training
Department Trainings as assigned
In Person Attendance to Leadership Training prior to season start

Nice To Haves

Employees are expected to act in the best interest of the Mt. Baker Ski Area, even if doing so requires actions or responsibilities not listed in the above job description.

Responsibilities

Oversee the daily operation, organization, and overall living environment of the Employee Lodge while maintaining a safe, respectful, and community-oriented housing environment for employees living on the mountain
Manage lodge operations including resident support, room assignments, operational coordination, cleanliness standards, inventory monitoring, and routine facility needs
Serve as the primary point of contact for Employee Lodge residents and overnight on-mountain operational concerns during and outside normal operating hours
Enforce employee housing policies, behavioral expectations, safety practices, and company procedures consistently and professionally while balancing empathy, accountability, and operational judgment
Support employee wellbeing and community standards by responding to interpersonal concerns, operational issues, emergencies, and resident needs as trained
Coordinate communication and operational support between Employee Lodge operations, kitchen staff, mountain operations leadership, and other departments as needed
Oversee and support routine cleaning, facility upkeep, inventory organization, delivery coordination, and additional operational responsibilities associated with lodge operations
Responsible for hiring, onboarding, training, scheduling, and accountability of Employee Lodge staff as assigned
Support emergency response coordination and operational decision-making during overnight or after-hours situations as trained
Maintain familiarity with ski area operations, employee housing procedures, company policies, facilities, services, and safe food handling practices
Help foster a positive, inclusive, respectful, and accountable workplace and living environment through leadership, communication, professionalism, and consistency
Perform additional operational, administrative, and related duties as assigned
Help create and maintain a positive, respectful, and team-oriented work environment
Provide day-to-day guidance, communication, and support to team members
Facilitate training, onboarding, and supporting employees throughout the season
Help communicate daily operational priorities, workflow needs, and shift transitions
Lead by example through professionalism, teamwork, reliability, and work ethic
Help maintain department cleanliness, organization, safety, and service standards
Assist in identifying and resolving minor guest, employee, or operational concerns
Support supervisors and managers with daily operational needs and changing business demands
Step into different operational roles as needed to support the team and department
Encourage strong communication, collaboration, accountability, and guest service within the team
Promote and support a strong safety culture by reinforcing safe work practices and helping employees follow department and company safety expectations
Help identify areas where additional operational or employee support may be needed