Employee & Labour Relations Business Partner

Bayshore • Mississauga, ON

13h • Hybrid

About The Position

Bayshore HealthCare is a leading Canadian provider of home and community health care services. The Employee & Labour Relations Business Partner (ER/LR BP) supports the National Director, Labour & Employee Relations by providing employee and labour relations advisory services to designated client groups and cross-functionally. This role contributes to the consistent application of ER/LR governance, sound judgment, and defensible decision-making across the organization, particularly in challenging, contentious, or precedent-setting matters. The ER/LR BP provides trusted advisory support to leaders and HR partners on employee and labour relations issues, including collective agreement administration, grievance management, union-management relations, and compliance with applicable employment and labour legislation. The role operates within the divisional mandate to promote consistency, manage risk, identify emerging or systemic issues, and escalate matters appropriately to support informed organizational decision-making.

Requirements

• University or College degree or equivalent business experience required
• 7-10 years of Employee/Labour Relations, Human Resources or equivalent business experience (strong exposure and knowledge of employee and labour relations required)
• Working knowledge of collective agreement administration and grievance resolution processes within a unionized environment
• Strong written and verbal communication skills, including the ability to clearly distill and frame issues and provide concise, defensible advice supported by sound documentation.
• Strong relationship management skills with credibility across all levels of the organization, including senior leaders.
• Ability to advise, influence, and appropriately challenge leaders on sensitive employee and labour relations matters.
• Strong collective agreement interpretation and application skills, including grievance handling and dispute resolution.
• Strong conflict resolution and de-escalation skills in high conflict or emotionally charged situations.
• Demonstrated capability to conduct objective workplace investigations, including human rights and occupational health & safety matters, with sound documentation.
• Demonstrated matter ownership and execution discipline across multiple concurrent ER/LR issues, including prioritization, documentation, and appropriate escalation.
• Able to adapt approach and communication style to the situation while maintaining ER/LR governance, consistency, and disciplined execution.
• Identifies patterns and emerging themes across ER/LR matters and surfaces insights to support proactive action and governance improvement.
• Exercises escalation discipline—flags sensitive, challenging, contentious, or precedent-setting matters early and keeps leaders appropriately informed.

Nice To Haves

• ADR professional designation highly desired
• Law degree considered a strong asset

Responsibilities

• Provide Employee and Labour Relations advisory services to designated internal clients on complex ER/LR matters, including providing expert ER/LR advice to HR and leaders on challenging, contentious, or precedent-setting issues such as terminations, performance management, work environment concerns, accommodations, grievance handling, and union-related matters.
• Support the resolution and mitigation of complex employee and labour relations matters, including oversight or direct involvement in challenging, contentious, or precedent-setting situations. Apply ER/LR governance, identify patterns and emerging risks, and escalate sensitive or precedent-setting issues to support consistent, defensible decision-making.
• Develop and deliver targeted ER/LR training and guidance aligned to identified organizational risks, recurring issues, or strategic priorities, to support effective decision-making.
• Provide support in collective bargaining preparation and execution as needed, ER/LR reporting, documentation, data reporting and analysis, and process improvement. Contribute to the development of tools, metrics, and reporting that enhance ER/LR governance, trend visibility, and decision support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree