Employee Housing Manager

Hersha Hospitality Management LP•North Falmouth, MA

7d•Onsite

About The Position

The Employee Housing Manager oversees the general orderliness, cleanliness, and safety of staff housing areas. This role is responsible for maintaining and managing Cape Wind used for Work & Travel students. The focus is on assisting international students upon arrival, preparing employee housing by ordering supplies, taking inventories, and submitting maintenance requests. The manager will be readily available to students, conduct tours, manage check-ins and check-outs, and issue linens and towels. They will communicate housing expectations and policies, ensure on-site property maintenance, and report any issues. Room inspections will be conducted, and any damage reported to the HR Supervisor. The role involves tracking maintenance issues, placing requests, ensuring completion, and maintaining records. Collaboration with Human Resources is key for managing roommate arrivals and room changes. Availability during late hours for emergencies like lockouts is essential. The manager will conduct rounds, enforce housing policies including quiet hours, record incidents, and contact HR/Security when necessary. Cleaning of public areas, both inside and outside housing buildings, is a core responsibility to maintain a clean and safe living environment. Assistance with cultural activities and adherence to company EHS programs are also part of the role. Flexibility to work extra shifts and assist in other departments as needed is required.

Requirements

Previous customer service or Human Resources experience preferred.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

Responsibilities

Oversee the general orderliness, cleanliness, and safety of staff housing areas.
Maintain and manage Cape Wind used for Work & Travel students.
Assist International Students upon arrival, including driving a company van to transport students as needed.
Prepare operation of employee housing by ordering supplies, taking inventories, and submitting maintenance lists of repairs.
Be readily available to students during the months with J1 Students and H2B employees.
Provide a short tour of the housing area; check individuals into and out of housing and issue bed linens and towels.
Communicate and demonstrate employee housing expectations and policies within 24 hours of arrival.
Ensure on-site property maintenance and report any issues requiring attention outside the scope of your expertise/ability for repair.
Communicate and conduct room inspections and report any damage to HR Supervisor.
Find and track housing maintenance issues, place maintenance requests, ensure completion and maintain records.
Work with Human Resources and advise staff in advance of new roommate arrivals or room changes.
Be available during late hours for lockouts, phone messages, emergencies, etc.
Conduct rounds and enforce housing policies including quiet hours; record housing incidents and inappropriate behavior; contact HR and/or Security when necessary.
Clean public areas inside and outside housing buildings, including vacuum carpets, sweep and mop floors, clean stairwells, wash door windows, remove trash, to maintain a clean and safe living environment.
Assist HR Supervisor as directed with the planning and implementation of cultural activities.
Follow all company, Environmental, Health, and Safety Management Programs.
Flexibility to work extra shifts and hours as required.
Assist in other departments as needed.