Employee Health & Benefits Practice Leader

Marsh McLennan•Rollingwood, TX

2d•Hybrid

About The Position

Marsh McLennan Agency is seeking a talented Employee Health & Benefits (EH&B) Practice Leader for the Southwest region. This role, with flexibility in location among Dallas, Houston, Austin, or Fort Worth, oversees the EH&B Practice to maximize shareholder value. The ideal candidate will exhibit strong leadership, analytical, and decision-making abilities to provide direction, build a cohesive team, implement change, and motivate others. This leadership role is responsible for ensuring the accomplishment of the company’s strategic business plan objectives.

Requirements

Experience and expertise in the Employee Health & Benefits insurance industry and an understanding of the independent broker competitive landscape.
Previous management experience required.
Bachelor’s degree in business, human resources, finance, or related field (or equivalent work experience).
Excellent written and verbal communication skills; able to communicate effectively at all levels of the organization.
Advanced proficiency with internet technologies and Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
Strong organizational skills and the ability to respond to requests effectively and efficiently.
Ability to anticipate issues and solve simple to complex personnel and operational problems.
Willingness to travel overnight as required.
Active Texas Life, Accident & Health License.

Nice To Haves

Master’s degree preferred.
Professional designations a plus.
Demonstrated leadership presence with the ability to share a vision, provide direction, build a strong team, implement change and motivate others to succeed.
Proven ability to build internal and external relationships and develop long term strategies that support business objectives.
A favorable attitude toward change and continuous improvement with a clear commitment to driving bottom line results.
High energy and comfort working in a fast paced environment.
Active involvement in high profile community or industry activities that elevate the firm’s reputation.

Responsibilities

Benchmark EH&B Practice performance against industry peers and lead initiatives to improve operational productivity.
Identify additional product and service opportunities to expand EH&B offerings and cross‑sell across the firm.
Develop and champion relationships with key carrier partners to support strategic growth.
Negotiate new business capacity with new and existing carrier partners.
Participate in C‑level projects and provide senior-level perspective on practice strategy and priorities.
Project strong leadership to ensure continuous development of the Agency and the EH&B practice.
Work with department Supervisors and Managers on recruiting, onboarding, and training to build capacity and capability.
Support supervisors in change initiatives, coaching, and implementation activities that develop team skills and performance.
Support supervisors in automation, operational research, and process improvement efforts to increase efficiency and service quality.
Ensure all EH&B Practice activities and operations comply with applicable local, state, and federal laws and regulations governing business operations.
Demonstrate success in resolving complex operational and insurance issues to maintain consistent service delivery.
Develop and maintain a professional image of the agency with clients, colleagues, shareholders, carriers and the general public.
Own EH&B Practice client retention and satisfaction; drive actions to improve client outcomes and loyalty.
Leverage carrier and market relationships to deliver client solutions and competitive offerings.