Employee Health & Benefits Account Manager

Marsh McLennan•Maitland, FL

1d•Hybrid

About The Position

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Employee Health & Benefits Account Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As our Account Manager on the Employee Health & Benefits team, you’ll be responsible for the service and retention of our middle to large market group benefit accounts. You will manage the renewal process and day to day correspondence with the clients. You will assist Producers in gathering the necessary information for new and renewing groups to submit to the marketing team, handle implementations, intake forms and review benef. You will need to keep your workflows organized and client’s electronic files in in our document management system up to date. Our future colleague. We’d love to meet you if your professional track record includes these skills: Possess skills necessary to communicate with clients, carriers and prospects concerning Employee Health & Benefits lines of coverage. Service assigned clients and prospective clients. Assist the Producer/Benefit Consultant in gathering the necessary information regarding new/renewal accounts and submit this information to the Marketing Department. Work closely with the Producer/Benefit Consultant to formulate a complete submission for the client Assist the Marketing Analyst in the renewal and new business marketing processes Coordinate your workflow with the Producer/Benefit Consultant and the Department Manager Direct implementation, enrollment, and communication processes Perform periodic service calls in accordance with Service Standards Utilize stewardship and timeline templates insuring quality service to accounts Maintain awareness of new developments and legislation in the Group Benefits field Develop and maintain a positive relationship and rapport with clients and carriers Work with the Producer/Benefit Consultant on additional items such as the Stewardship Review Process, Service Timelines (creation and usage), Conduct and record Benefit Audit, Legislative and Compliance issues, HIPAA regulations and 5500’s, among others.

Requirements

Possess skills necessary to communicate with clients, carriers and prospects concerning Employee Health & Benefits lines of coverage.
Service assigned clients and prospective clients.
Assist the Producer/Benefit Consultant in gathering the necessary information regarding new/renewal accounts and submit this information to the Marketing Department.
Work closely with the Producer/Benefit Consultant to formulate a complete submission for the client
Assist the Marketing Analyst in the renewal and new business marketing processes
Coordinate your workflow with the Producer/Benefit Consultant and the Department Manager
Direct implementation, enrollment, and communication processes
Perform periodic service calls in accordance with Service Standards
Utilize stewardship and timeline templates insuring quality service to accounts
Maintain awareness of new developments and legislation in the Group Benefits field
Develop and maintain a positive relationship and rapport with clients and carriers
Work with the Producer/Benefit Consultant on additional items such as the Stewardship Review Process, Service Timelines (creation and usage), Conduct and record Benefit Audit, Legislative and Compliance issues, HIPAA regulations and 5500’s, among others.

Nice To Haves

Experience with Benefit Point, ImageRight, Employee Navigator, and Zywave.
College degree desirable; or equivalent combination of education and experience.
Hold an active 2-15 license.

Responsibilities

Communicate with clients, carriers and prospects concerning Employee Health & Benefits lines of coverage.
Service assigned clients and prospective clients.
Assist the Producer/Benefit Consultant in gathering the necessary information regarding new/renewal accounts and submit this information to the Marketing Department.
Work closely with the Producer/Benefit Consultant to formulate a complete submission for the client
Assist the Marketing Analyst in the renewal and new business marketing processes
Coordinate your workflow with the Producer/Benefit Consultant and the Department Manager
Direct implementation, enrollment, and communication processes
Perform periodic service calls in accordance with Service Standards
Utilize stewardship and timeline templates insuring quality service to accounts
Maintain awareness of new developments and legislation in the Group Benefits field
Develop and maintain a positive relationship and rapport with clients and carriers
Work with the Producer/Benefit Consultant on additional items such as the Stewardship Review Process, Service Timelines (creation and usage), Conduct and record Benefit Audit, Legislative and Compliance issues, HIPAA regulations and 5500’s, among others.