Employee Grocery Store Supervisor

Nemacolin Career•Farmington, PA

3d•Onsite

About The Position

You will be an essential part of the Market at Wisteria Team, reporting to the Manager of the Market at Wisteria. You’ll provide our guests (both internal and external) with exceptional service by fulfilling different roles throughout the day, dependent on the needs of the store. This role involves supporting the team through training, ongoing feedback, and leadership, while also supporting guests through exceptional service, problem-solving, and recovery. Leading by example is crucial, which means always following policies and procedures, acting in respectful and inclusive ways, and taking ownership of all aspects of the operation. The role requires setting specific, measurable expectations, giving timely feedback, developing staff through training and support, fostering open communication, and ensuring the safety of guests, staff, and self. Collaboration and assisting team members are also key aspects of this position.

Requirements

A respectful, inclusive, people-centered, solution-oriented mindset.
Serv Safe Food Handler Certification, or the ability to get it within 30 days of hire.
PA RAMP Server/Seller Certification, or the ability to get it within 30 days of hire.
Ability and desire to work in all areas of the store, as needed.
Ability to work in a team and share responsibilities and duties.
Ability to work with grace under pressure.
Ability to be a friendly, empathic, and adept communicator.
Ability to resolve interpersonal conflict in a straightforward and timely manner.
Ability to gracefully accept and respond to feedback.
Ability to set priorities, be organized, and be a self-starter.
Ability to navigate technology efficiently.
Ability to be flexible regarding work schedule.

Responsibilities

Greet each guest warmly, genuinely and offer assistance.
Know our merchandise and where to locate it.
Stock and maintain products according to our merchandising standards: following FIFO, and visual protocols.
Tag and/or re-tag items to pricing protocols.
Communicate and collaborate with management on inventory-both items that we’re low on, and items that are short-dated.
Receive delivery orders and confirm the accuracy of both the order and the invoice.
Perform routine and deep cleaning according to our schedule.
Ensure storage and back stock areas are organized and clean.
Execute our closing checklist precisely, to ensure the store is ready for the next day.
Kindly and efficiently interacts with each guest.
Accurately operates the Point of Sales system while efficiently processing guest transactions.
Handle all cash to protocol.
Executes daily financial reporting, documentation, and cash drop to standard.
Upholds Responsible Alcohol Management Program requirements through respectful carding practices and appropriate follow through.
Execute guest’s order to standard.
Always follows all food safety and hygiene protocols.
Re-stocks and preps diminishing items in anticipation of meeting future guests’ needs.
Executes equipment maintenance schedule to protocol.
Execute our opening checklist precisely, to ensure the store is ready for guests.
Support our team through training, ongoing feedback and leadership.
Support our guests through exceptional service, problem-solving, and recovery, as needed.
Lead by example.
Set specific, measurable expectations.
Give specific, measurable, timely feedback-both reinforcing and corrective.
Develop staff through ongoing training and support.
Model and foster open communication by ensuring team members have information, input, and influence.
Care for the guests, staff, and self safely and appropriately.
Collaborate and help out team members at levels.
Assist guests with everything from routine interactions, problem-solving and, when needed appropriate guest recovery.

Benefits

Competitive hourly wages
Attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors