Employee Experience Specialist
About The Position
Huntress is a remote-first company founded in 2015 by former NSA cyber operators, dedicated to making enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers, building our technology in-house and backing it with a 24/7 human-led Security Operations Center (SOC). Our platform is managed by experts, ensuring continuous customer protection. Huntress currently secures over 5 million endpoints and 14 million identities globally, with a growing customer base that relies on us for support and confidence. Our commitment is reflected in how we support our customers and each other.
Requirements
- 3+ years of experience supporting employee experience, internal events, workplace operations, hospitality, or a similarly service-oriented function.
- Ability to travel up to 60%.
- A creative mindset to building memorable on-site and virtual experiences that reflect care for the people attending them.
- Ability to manage multiple priorities at once, meet deadlines, and maintain a high bar for detail and follow-through.
- A warm, customer service-oriented approach and communicate effectively with teammates, leaders, executives, vendors, and consultants, even when plans shift.
- Initiative to spot issues, solve problems, and keep the work moving without waiting to be told.
- Comfortable using AI to work faster and smarter on everyday planning, communication, and coordination tasks while applying good judgment.
Responsibilities
- Serve as a primary support contact for pre-offsite questions, and provide clear follow-through before, during, and after each event.
- Attend company offsites to support the event planner, help coordinate onsite transportation and dinner/activity logistics, and provide real-time employee experience support on the ground.
- Support Winter Summit and other virtual company events by monitoring chat, monitoring questions between platforms, scrubbing attendee lists, coordinating reminders, and helping the experience run smoothly.
- Partner with the Office Manager to provide in-person support in the Columbia, MD office for shipments, inventory, and Shopify-related tasks as needed.
- Use AI tools in practical day-to-day ways to draft communications, summarize logistics, and streamline planning work with sound judgment.
Benefits
- 100% remote work environment
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
