Employee Experience Specialist

WEOKIE Federal Credit Union•Oklahoma City, OK

1d•Onsite

About The Position

The Employee Experience Specialist administers and coordinates programs, systems, records, resources, and activities that support Human Resources, Learning and Development, and the overall employee experience. This position is responsible for assigned program administration, scheduling, recordkeeping, communications, inventory, budget tracking, event coordination, and timely follow-up. The Employee Experience Specialist works collaboratively across the Employee Experience team to ensure departmental processes and employee programs are organized, accurate, and effectively executed.

Requirements

High school diploma or equivalent required.
Strong organization, follow-through, and attention to detail.
Ability to maintain accurate records and manage recurring deadlines.
Ability to learn and administer HR, learning, project-management, and communication systems.
Professional written and verbal communication skills.
Sound judgment and ability to maintain confidentiality.
Ability to manage shifting priorities in a fast-paced environment.
Customer-service orientation and confidence initiating follow-up regarding incomplete or overdue items.
Core Competencies: Member Focus (internal and external), Dependability, Integrity/Ethics.
Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.

Nice To Haves

Associate degree in human resources, business administration, organizational leadership, communications, or a related field preferred.
Relevant administrative, human resources, training, event coordination, project support, or program administration experience may be considered in place of formal education.
Experience coordinating events, supplies, inventories, vendors, or budgets preferred.

Responsibilities

Administer the learning management system, including course assignments, training records, completion tracking, reporting, and routine follow-up.
Administer WEOKIE’s recognition programs, including Connect ADP, the online employee recognition platform.
Coordinate administration of the GiANT leadership development program, including scheduling, participant communications, materials, attendance, and recordkeeping.
Administer Asana for the Employee Experience team and assist with maintaining project information, assignments, deadlines, and recurring workflows.
Support administration of other Employee Experience systems and programs as assigned.
Coordinate scheduling and administration of 90-Day Success Plans, including site training coordination, review notifications, required follow-up, and recordkeeping.
Coordinate new-hire lunches and other designated onboarding activities.
Prepare, order, inventory, and distribute welcome boxes, name tags, employee materials, and related items.
Maintain applicable training, onboarding, and program documentation.
Assist L&D with scheduling, communications, materials, and other program needs.
Coordinate employee events and activities in partnership with Human Resources and Learning and Development.
Administer the WEOKIE Store, including product coordination, inventory management, order processing, and distribution.
Maintain the Employee Experience team calendar and coordinate department-wide schedules and deadlines.
Track the Employee Experience budget, expenditures, invoices, and available balances.
Procure and maintain department supplies, program materials, recognition items, and event resources.
Assist Human Resources with designated recordkeeping, documentation, routine follow-up, and administrative processes.
Provide additional administrative support during open enrollment and other periods of increased departmental activity.
Maintain accurate records, trackers, inventories, and supporting documentation for assigned responsibilities.
Monitor deadlines and outstanding items and initiate timely follow-up with employees, supervisors, vendors, and Employee Experience team members.
Prepare routine reports and updates regarding program participation, completion, inventory, expenditures, and other assigned measures.
Identify opportunities to improve the efficiency, consistency, and organization of assigned processes.
Work collaboratively across Human Resources and Learning and Development to support department priorities.
Protect confidential employee and organizational information.
Perform other duties as assigned by the Vice President of Employee Experience.