Employee Experience Partner

Manychat, Inc • Austin, TX

2d • Hybrid

About The Position

Manychat is a leading chat marketing platform that helps businesses engage with their customers across various channels like Instagram, Facebook Messenger, WhatsApp, and Telegram. With over 1 million brands in 170+ countries, Manychat is an official Meta Business Partner supported by Bessemer Venture Partners. The company has over 400 employees across offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam, and is focused on building the infrastructure for conversational commerce.

Requirements

• Bring a positive attitude and a genuine drive to make life better for everyone at Manychat.
• Strong ownership and ability to operate independently with good judgment in ambiguous situations.
• High service orientation without losing business perspective.
• Critical thinking and willingness to challenge unnecessary complexity.
• Ability to move between projects and practical operational work.
• Strong partnership skills across employees, leaders, People Operations, and vendors.

Nice To Haves

• Experience in Employee Experience, Workplace, hospitality, coworking, operations, project management, customer experience, or a similar environment.
• Experience with workplace operations, employee experience programs, project management, or fast-changing international companies.
• Experience with AI tools such as Claude or ChatGPT.

Responsibilities

• Be the primary point of contact for employee experience in the US, supporting local team members, remote employees, and office visitors.
• Team up with the People Ops Partner to make onboarding and the overall employee experience feel seamless.
• Own the welcome experience from start to finish, including preboarding information, welcome packs, and local touches to make new hires feel at home.
• Plan and support internal events, team gatherings, and local community activities.
• Identify gaps across the employee journey and implement practical improvements.
• Partner with the Employee Experience Program Manager to ensure local execution aligns with company-wide programs.
• Run the day-to-day experience of the Austin office, managing facilities, vendor relations, workplace services, and employee requests.
• Manage coworking accounts for the New York and San Francisco hubs.
• Support team offsites and business events with workplace and logistics coordination.
• Streamline vendor management, automate repetitive tasks, and reduce unnecessary coordination.

Benefits

• Competitive salary
• In office perks, including free lunches and snacks
• Hybrid work
• Generous leave options
• Flexible benefits plan designed to support your individual needs
• Comprehensive healthcare, including medical, dental, and wellness programs
• Professional development budget for relevant conferences, training, and coaching
• Company funded sport activities, annual offsites, and team building events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed