Senior Employee Experience Business Partner

Broadview Federal Credit Union•Albany, NY

17h

About The Position

The Senior Employee Experience Business Partner serves as a strategic HR partner to Broadview business leaders, helping deliver an exceptional employee experience that supports outstanding member service. This role provides hands-on HR consultation across the employee lifecycle, with a strong focus on frontline employee support, retention, and engagement.

Requirements

Bachelor’s degree in HR, Business, or related field.
7-10 years of HR experience, with strong HRBP focus.
Experience supporting frontline or multi-location operations preferred.
Solid understanding of employee relations and employment laws.
Strong business acumen and ability to influence leaders.
Data-driven mindset and problem-solving skills.

Nice To Haves

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

Responsibilities

Partner with leaders in assigned areas.
Align HR strategies with business priorities such as member satisfaction, growth, and operational efficiency.
Provide coaching to managers on leadership effectiveness and team performance.
Drive initiatives to improve engagement, particularly in high-volume, member-facing roles.
Support onboarding, career development, and retention strategies.
Act as a trusted advisor to employees and managers.
Provide guidance on performance management, attendance, and workplace issues.
Handle routine ER cases and partner with ER Manager on complex issues.
Ensure consistent application of policies across locations.
Facilitate performance reviews, succession planning, and leadership development discussions.
Support staffing strategies for branches and hard-to-fill roles.
Support organizational changes such as new branch openings, restructures, and digital banking initiatives.
Assist leaders to communicate and implement change effectively.
Analyze workforce data (turnover, engagement, staffing levels) to identify trends and recommend actions.
Focus on improving retention and performance in member-facing roles.
Ensure HR practices align with employment laws and Broadview policies.