Employee Experience Manager

Definity Insurance Company • Toronto, ON

1d • CA$106,500 - CA$156,500 • Hybrid

About The Position

At Definity, we believe that a great employee experience is fundamental for all points throughout the employee lifecycle, and we’re committed to creating a positive, supportive, and engaging culture where all employees can thrive. As part of our Employee Experience team, you’ll be instrumental in shaping initiatives that elevate engagement, attract and retain talent, and foster a high-performing culture that reflects our Employee Promise of CARE: Collaborative, Ambitious, Rewarding, and Empowering. We're looking for a strategic and results-oriented individual with a passion for project management and a talent for crafting engaging employee experiences. As an insight-driven advocate of people-centered design, you'll report to the Director, Employee Experience, and leverage your expertise in talent management, employee experience, and data-driven insights to design, lead and execute innovative solutions that elevate the employee journey at Definity.

Requirements

• 8+ years of experience in human resources, specializing in talent management, employee experience, organizational effectiveness, change management, people analytics, employee-centered design, consulting, human capital, customer experience and/or employee engagement.
• Post-secondary education in human resources, psychology, organizational behaviour, business administration or a related field; CHRL designation is an asset.
• Advanced proficiency in data analysis and working with tools like Qualtrics. Proven ability to interpret data, build reports and deliver actionable insights to stakeholders.
• Experience managing HR tools and systems like Oracle. Advanced experience working with Microsoft Suite of products including PowerPoint and Excel.
• Ability to influence and partner with senior leaders, balancing competing priorities and driving alignment across functions.
• Strong facilitation, coaching, and presentation skills with the ability to build trust and drive buy-in at all levels.
• Exceptional project management skills with a proven ability to plan and implement large-scale projects.
• Strategic Thinking in conjunction with practical implementation expertise (End to End Strategic Thinking and Operational Capability).
• Exceptional organizational skills, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Outstanding consulting and coaching skills, with experience leading large-scale change initiatives.
• Genuine passion for creating meaningful solutions that enhance the employee experience.
• Successful clearance of background checks (including criminal checks and leadership references).

Nice To Haves

• CHRL designation is an asset.

Responsibilities

• Lead and collaborate with HR and business leaders on a variety of Employee Experience programs, including but not limited to Engagement, Listen Strategy, In-Office Experiences, and Employee Journeys (such as Onboarding, Offboarding, and Candidate Journeys).
• Develop, implement, and sustain impactful programs aligned with our Listen Strategy and Definity’s mission, vision and strategic goals.
• Provide input into Employee Experience strategy with the focus of building high performing, highly engaged teams.
• Act as a subject matter expert, advising senior leaders on talent management and employee experience strategies that align with business objectives.
• Gather stakeholder feedback and analyze industry trends to refine our programs and drive continuous improvement.
• Co-lead the employee survey platform (Qualtrics) to design and administer surveys, analyze employee feedback, and provide actionable recommendations.
• Develop and produce regular and ad-hoc reports, translating data into actionable insights to inform people strategy and continuous improvement efforts.
• Partner with HR Analytics to identify and measure key metrics impacting employee experience, engagement and performance and ensure that we’re continuously improving our programs.
• Create dashboards, reports, and presentations for senior leadership, effectively communicating data insights and recommended actions.
• Facilitate focus groups and peer discussions to gain deeper insights into areas for enhancing the employee experience.
• Develop clear, actionable, and measurable employee experience models, journeys, and personas to shape current and future people programs, ensuring leaders and employees maximize the impact of our offerings.
• Act as a peer coach to team members, building capacity within the team.
• Partner with teams across HR, Corporate Services, Technology, and Communications.
• Continuously monitor, evaluate, and refine existing programs to maximize their impact on our culture.
• Incorporate industry trends, best practices, and employee feedback into future initiatives.
• Champion innovative ideas to enhance and support the employee experience.

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree