Employee Experience Coordinator- TEMP

CooperCompanies•Trumbull, CT

7d•Onsite

About The Position

CooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting women, babies, and families. This contract role, lasting over 4 months, sits within the Employee Experience team in Global People Services. The position provides first-level HR service support to employees and people managers, handling inquiries related to processes and policies, and ensuring the accuracy of employee data changes in HRIS systems. Work is assigned through a Global Case Management Review and Triage process, with this role typically handling less complex tasks. There are no supervisory responsibilities.

Requirements

Ability to consistently follow established processes and policies.
Basic understanding of data management in HCM systems (Oracle HCM preferred).
Current understanding of employment related regulations in the area/region assigned.
Excellent English speaking verbal and written communication skills.
Strong attention to detail and a commitment to timely follow-up.
Intermediate MS Office skills including Word, Excel, Teams, PowerPoint and Outlook.
Ability to work independently or as part of a team.
Ability to readily adapt to and embrace change.
2-4 years proven experience in the processing of a variety of related HR based inquiries and transactions in a global HRIS structure.
Ability to work in a fast-paced environment.
Experience in interfacing cross-functionally with others (e.g. Payroll, HR Business Partners, Managers etc.).
Proven ability to grow within an area of responsibility, taking on additional and more complex work.
Demonstrated success performing a similar role with high-risk data such as payroll or HR required.
High school diploma or GED required.
Equivalent combination of education and experience may be considered.

Nice To Haves

Experience as an HR Assistant or similar preferred.
Written and oral fluency in language(s) other than English – to be outlined in the specific job posting.
Post-HS education in related field preferred.
Some level of college/university education preferred.

Responsibilities

Allocate the assignment of requests coming through the Global Case Management Review & Triage process using established work allocation protocols.
Contribute to continuous improvement (CI) activities.
Regularly participate in team meetings, providing inputs and ideas to help progress the effectiveness and efficiency of the Global People Services Department.
Completes assigned Global Case Management assignments accurately and within the target SLA timeframe.
Case Management assignments range in type and nature but generally stem from general policy or procedure inquiries to employee data change processing.
Liaise with internal and external stakeholders to progress work in a timely and accurate manner.
Supports the development and activation of process optimization plans.
Support the activation of global programs/processes delivered through the Centers of Expertise (CoEs).
Reads and interprets customer/key stakeholder requests.
Accurately inputs data into HRIS or other related systems compliant with SLAs.
Communicates with internal and external stakeholders in writing and/or verbally by phone or video-based technologies.
Completes work largely sitting or standing in an office-based desk environment.
Able to identify data input and process errors.
As business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime.
May be required to work unique/non-standard shift hours, to include mandatory overtime to meet the needs of a 24/7 business.