Employee Experience Ambassador

HeadFirst B.V.•Atlanta, GA

10d•$56,500 - $56,500

About The Position

The Employee Experience Ambassador is responsible for the processing and coordination of all activities associated with W-2 payroll workers as requested through our MSP service offering. These workers can engage through multiple means; customer identified workers, transitioned workers from other suppliers and workers who do not qualify as Independent Contractors. The Employee Experience Ambassador will be responsible for managing on-boarding activities, contractual compliance, and ongoing worker administration. Fostering collaboration and building strong connections that drive Impellam’s strategy and initiatives forward. Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture. Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.

Requirements

Knowledge of Recruiting and Staffing Industry
Knowledge of Adhering to Service Level Agreements
Knowledge of Microsoft Excel, Word, Adobe Acrobat Reader
Knowledge of Document control and management
Ability to Communicate extremely well, both verbally and in writing
Ability to Operate with a sense of urgency
Ability to Think critically.
Ability to Organize, plan, and prioritize work while being flexible to changing needs.
Ability to Evaluate information to determine compliance with standards.
Ability to Work effectively and strategically with minimal direction.
1-2 years of experience in Human Resources.
2-3 years of Customer Service Experience
1-2 years of experience within the Staffing, VMS or MSP or similar service industries.
High degree of interpersonal skills
Written Communication – detailed, organized, and concise, with proper tone and flow.
Verbal Communication – organized, cogent with professional language and style.
Listening and comprehension.
Analysis and Problem-Solving
Ability to manage multiple activities in a dynamic environment.
Strong Customer Service background, high sense for urgency
Team Player
Ability to learn and use proprietary technology.
Ability to work effectively with cross-functional departments and divisions.
Conduct all interactions with internal and external customers in an ethical, fair, and professional manner.
Ability to establish positive and strong working relationships with both internal and external customers.
Flexible, accountable and a team player.

Nice To Haves

call center experience is a plus although this is not a call center role.

Responsibilities

Act as single point of contact for Pre-Selected/Pre-Identified W2 employee candidates
Present offer of employment, coordinate start dates
Collect missing onboarding and background documents.
Thoroughly explain the onboarding process to the candidate
Coordinate all new hire paperwork.
Understand and communicate benefits and company policies.
Communicate with Program Management Office (PMO) regarding the status of new candidates in process.
Oversee compliance requirements.
Participate in Quarterly/Annual audits for assigned customers.
Weekly reconciliation of Pay VS Bill. Complete Timecard adjustment, provide correct training to associates to avoid future corrections.
Work individually or with team members to complete employee orientations.
Comply with company rules, regulations, policies, procedures work instructions.
Responsible for performance of Quality System procedures related to this job description.
Act as a liaison with HR regarding ADA/FMLA requests
Maintain contact with employees to ensure an overall enjoyable employment experience.
Seek to prevent injury to any employee, customer, worker, or contractor.
Actively participating and completing compliance training as required.
Consider the safety implications of decisions.