Employee Engagement Specialist

Commonwealth of Massachusetts • Boston, MA

6h • Hybrid

About The Position

The Talent and Workforce Strategy Division (TWS) helps build and sustain a strong, future-ready workforce for the Commonwealth of Massachusetts. Through our teams focused on recruiting, workforce performance and placement, organizational learning, and employee engagement and retention, we provide strategic programs, guidance, and resources that support agencies in attracting, developing, and retaining highly skilled and dedicated public servants. As a collaborative and mission-driven team, TWS advances workforce excellence and helps to positively and strategically shape the employee experience across state government. TWS seeks an energetic, innovative, and service-minded professional who is passionate about strengthening public service through employee engagement, recognition, and workforce development initiatives. This role is responsible for coordinating and executing statewide programs that support employee retention, engagement, and professional growth across the Commonwealth. The ideal candidate is a strong project coordinator who enjoys managing multiple priorities, building relationships with diverse stakeholders, solving problems, improving processes, and delivering high-quality programs and events that create meaningful impact for employees and strengthen a commitment to public service across its talented workforce.

Requirements

• Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
• I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.
• II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.
• III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Nice To Haves

• Demonstrated enthusiasm for and commitment to employee engagement, workforce development, human resources, and/or public service initiatives.
• Experience supporting the planning and execution of events, programs, or initiatives
• Ability to manage multiple projects, priorities, and deadlines simultaneously while maintaining a high degree of organization and attention to detail.
• Strong customer service and interpersonal skills, with the ability to build positive relationships and provide responsive support to diverse stakeholders.
• Sound judgment, professionalism, and discretion when working with individuals at all organizational levels.
• Strong written and verbal communication skills, including the ability to develop correspondence, presentations, reports, guidance materials, and communications for diverse audiences.
• Ability to gather and analyze information, identify opportunities for improvement, and recommend practical solutions to leadership.
• Ability to work collaboratively across teams and stakeholder groups while managing assignments independently.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Teams)
• Initiative, creativity, and a willingness to contribute new ideas, take ownership of assignments, and support a collaborative team environment.

Responsibilities

• Coordinate the Commonwealth’s annual Performance Recognition Program (PRP), a statewide employee recognition initiative serving executive-branch employees.
• Provide ongoing guidance, technical assistance, and customer support to agency and secretariat-level program coordinators throughout the full program cycle.
• Collaborate with stakeholder offices, the Commonwealth communications team, and agency partners to publicize the program and increase awareness of recognition opportunities.
• Partner with IT staff to support the nomination portal, monitor system functionality, troubleshoot issues, and ensure a smooth user experience.
• Administer the nomination process, including developing timelines, coordinating communications, promoting the program, and encouraging nomination submissions across the Commonwealth workforce.
• Coordinate the statewide award review, ranking, and recipient selection process, ensuring consistency, fairness, and adherence to established criteria.
• Serve as lead event coordinator for the annual Performance Recognition Program award ceremony, including planning, logistics, stakeholder coordination, and day-of execution.
• Coordinate the Commonwealth’s State Employees Responding as Volunteers program, established pursuant to Executive Order 479.
• Administer program guidelines, ensuring consistent implementation across agencies and secretariats.
• Review requests to add nonprofit organizations to the approved list of service partners, evaluating submissions against program criteria and approving or denying requests as appropriate.
• Coordinate the Bradford and Suffolk Fellowship Programs in partnership with Harvard Kennedy School, Suffolk University, agency leadership, and internal stakeholders.
• Develop and distribute program communications, including announcements, application materials, stakeholder updates, participant notifications, and website content.
• Coordinate informational sessions, interview panels, selection committees, and related program activities.
• Serve as a primary point of contact for program applicants, selected participants, and individuals not selected for participation.
• Support initiatives that strengthen employee engagement, recognition, retention, and workforce development across the Commonwealth.
• Draft, review, and recommend improvements to program policies, procedures, guidelines, templates, and communications to enhance transparency, consistency, efficiency, and participant experience.
• Analyze program operations and stakeholder feedback to identify opportunities for improvement and recommend enhancements to leadership.
• Help cultivate a statewide community of practice for employee engagement professionals by supporting collaboration, information-sharing, and consistent program administration.
• Build and maintain effective working relationships with internal and external stakeholders, including agency HR staff, communications teams, finance and procurement staff, IT partners, educational institutions, nonprofit organizations, and executive leadership.
• Prepare program updates, reports, presentations, and other materials for leadership and stakeholder audiences, as needed.

Benefits

• Comprehensive Benefits
• outstanding suite of employee benefits that add to the overall value of your compensation package
• work experience that supports you, your loved ones, and your future

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree