Employee Development Specialist - 2 Year

Deseret Mutual Benefit Administrators • Salt Lake City, UT

10d • Onsite

About The Position

Central Services is establishing a 2-year contingent Employee Development Specialist to elevate training, documentation, and quality auditing across key operational areas-including document imaging, print & mail, guest relations, physical facilities & security, emergency response, and disaster recovery. You'll build accurate process documentation, deliver engaging training, and provide internal audits that drive efficiency, consistency, and compliance. This is an in office position.

Requirements

• Exceptional written and verbal communication; ability to convey complex information clearly.
• Strong attention to detail and organizational skills; able to manage multiple projects and priorities.
• Demonstrated interest in employee development with foundational knowledge of adult learning and instructional design principles.
• Experience in training facilitation, quality auditing, documentation development, or related functions.
• Analytical and problem‑solving skills; ability to assess training effectiveness and interpret performance metrics for continuous improvement.
• Proven ability to work independently and collaboratively across interdepartmental teams.

Nice To Haves

• Bachelor's degree in instructional design or related field.
• Hands‑on experience with content creation/management.
• Certifications in coaching, instructional design, or related disciplines.
• Project management experience: ability to manage multiple initiatives and deliver on timelines.
• Familiarity with benefit administration or administrative support services (health or financial benefits industry).

Responsibilities

• Create & maintain process documentation. Design clear, user‑friendly SOPs and guides; keep them current with procedural changes.
• Develop & deliver training. Facilitate onboarding and continuing education for Central Services teams; partner with operational SMEs to ensure training aligns with documented procedures.
• Audit & improve. Perform internal audits, gather departmental metrics, and write audit reports with recommendations to leadership; identify gaps in documentation or training based on findings.
• Support initiatives & governance. Participate in department and company projects, and manage monthly/quarterly/annual reviews to keep documentation accurate and audit‑ready.
• Attend staff meetings; provide cross‑functional training; support team‑building; assist leadership with performance documentation; capture meeting minutes; respond to information requests; shadow employees and provide operational feedback.

Benefits

• Competitive pay
• Rich medical, vision and dental benefits with low premiums.
• 401(k) company match
• 8% EDRC Employer Discretionary Retirement Contribution
• Life insurance
• Full service Financial Planners onsite at no cost
• Generous paid leave plan that starts accruing your first day
• Your birthday off
• Additional sick leave
• 12 paid holidays
• Award winning wellness program with the ability to earn 3 additional days off a year, fun activities and an onsite gym.
• Tuition reimbursement
• Career development through company sponsored programs and over 5000 on-demand online training courses.
• Hybrid work schedules available depending on position
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree