Employee Communications Business Partner

ESL All Companies•Rochester, NY

5d•Hybrid

About The Position

The Employee Communications Business Partner consults with leaders and stakeholders to develop and execute strategic internal communications that connect employees to the organization’s purpose, strategic priorities, business goals, change initiatives, and culture. This role strengthens clarity, alignment, and engagement across the organization.

Requirements

Bachelor’s Degree in Communications, Journalism, Public Relations, English, Human Resources, Organizational Development, Marketing, or a related field or equivalent experience
A minimum of 4 years of experience in employee communications, internal communications, organizational communications, change communications, or related communications work, including communication planning, message development, content creation, stakeholder collaboration, and multi-channel delivery in a business, educational, non-profit, healthcare, or similarly complex organizational environment
Proven experience developing and executing communication strategies across channels and audiences
Excellent writing, editing, storytelling, and message-development skills, with the ability to tailor content to diverse stakeholder groups
Strong consulting, relationship building, and influencing skills with leaders and cross-functional partners
Ability to manage multiple priorities, meet deadlines, and exercise sound judgement in a fast-paced environment
Proficiency with Microsoft 365 tools, including Word, Teams, Excel, PowerPoint, and Outlook
Working knowledge of graphic design principles, layout, and storyboarding for print, presentation, and video communications
Ability to measure communication effectiveness and apply insights for improvement
Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper

Nice To Haves

Experience supporting employee engagement, leadership communities, organizational change, or transformation initiatives
Experience with project management concepts, tools, and approaches that support planning, coordination, and execution
Experience with change management principles and practices that support communication effectiveness and adoption
Experience using AI tools to support communication planning, content creation, editing, and workflow efficiency
Experience working with intranet or employee experience platforms to support internal communications, content delivery, audience engagement, and channel effectiveness

Responsibilities

Partner with stakeholders to assess communication needs, risks, and opportunities and develop strategies that align with business priorities, organizational change, and employee engagement goals.
Provide guidance on audience segmentation, messaging, channel selection, timing, and communication approach based on business context and stakeholder needs.
Lead end-to-end communication planning and execution for assigned initiatives and programs, including timelines, reviews, approvals, and delivery coordination.
Support leader and manager readiness through key messages, talking points, toolkits, and other communication planning resources.
Develop, edit, and deliver clear, audience-centered communications that translate complex business information into relevant, actionable messages across channels and formats.
Create presentations, visuals, and other supporting materials that enhance understanding, alignment, and engagement.
Evaluate communication effectiveness using engagement metrics, feedback, and insights.
Identify trends and opportunities to improve communication strategies, messaging, and channel effectiveness.
Apply AI tools and other technologies appropriately to support research, content development, and workflow efficiency.
Collaborate across the Employee Experience Platform & Engagement team and provide back-up support.
Stay current on communications, engagement, change management, and emerging practices to strengthen impact and partnership.