Employee Care Advisor Bereavement Services
About The Position
The Employee Care Advisor supports a centralized bereavement program by providing compassionate, personalized assistance to employees. As a Case Manager on a high-touch services team, the advisor provides real-time guidance on bereavement leave, applies policies accurately, and manages sensitive cases across multiple communication channels. The role ensures employees receive clear information and timely updates through a trusted case-management experience aligned with global HR standards. This is a fully remote contract position based out of Phoenix, Arizona. The work involves frequent communication by phone, chat, and online case platforms in a fast-paced, deadline-driven environment. The advisor uses case management tools, HR systems, and Microsoft Office to manage and document cases, and must be flexible to provide support during varied hours, including weekends, nights, and holidays. The position emphasizes professionalism, confidentiality, and compassion in every interaction.
Requirements
- At least 1 year of human resources experience.
- Experience working with HR processes and systems.
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to work a flexible schedule that may include weekends, nights, and holidays.
- Fluent spoken, written, and reading ability in English.
- Strong communication skills, including the ability to explain complex policy information clearly and empathetically.
- Strong organizational skills and attention to detail to manage multiple cases and documentation accurately.
Responsibilities
- Provide empathetic, real-time support to employees seeking information and assistance related to bereavement policy and time off.
- Explain bereavement policies clearly, compassionately, and respectfully in light of employees’ individual circumstances.
- Handle inbound and outbound phone calls, chats, tickets, and cases through specialized support queues.
- Assess cases and adjust case-management plans as employee needs evolve.
- Respond to sensitive situations with a focus on employee experience and de-escalation of complex or emotionally charged cases.
- Manage workload to meet productivity goals and proactively escalate significant changes or gaps in assigned work.
- Provide regular verbal and written updates to employees and internal stakeholders.
- Follow standard operating procedures, applicable federal and state regulations, and internal company policies.
- Maintain accurate and timely system records and documentation for cases and interactions.
- Partner with internal teams and HR business partners to coordinate support across functions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness coverage
- Accident coverage
- Hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short-term disability
- Long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave, subject to eligibility and program terms
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
