Employee Care Administrator II

thyssenkrupp Materials•Southfield, MI

39d•Hybrid

About The Position

This position is responsible for working within the HR Ops team in a hybrid capacity. This individual will be working within the Employee Care team, the human resource data management team for the US and Canada as well as backup for the leave team. This individual will be responsible for the accuracy and completeness of HR system records, as well as supporting the Employee Care team, leave team and other HR Ops roles as necessary. This position reports to the Employee Care Supervisor. Job Description Key Accountabilities Data Management & Integrity Responsible for entry and maintenance of employee master data and auditing for accuracy of key data points for payroll processing. Assist with maintaining data accuracy as it relates to organization, position, and job structure master data in HRIS system. Monitor HR Ops Ticket requests and ensure accurate completion within defined SLAs. Responsible for processing ticket transactions including but not limited to separations, direct deposit, W4 updates, address changes, one-time payments, pay changes and badge/timecard updates. Assist with entering US new hire entry, Canada new hire entry, rehire entries. Responsible for processing HR Ops related reports, 401k feedback file, arrears report, new hire/term reports, Canada Arrears reporting and special reports as needed. Respond and resolve level one incoming employee inquiries received from email, phone or text. Assist the leave team with employee responses pertaining to the employee leave of absence. Open leave actions within appropriate system. Code FMLA and STD time in tacking system. Processes leave requests and decision notices. HR Administration Support the Employee Care team with assigning and resolving tickets, answering text message and phone requests Maintain employee ID information in global directory. Support Leave Administration team, as needed. Participate in special projects, as needed. Process Improvement Document Data Team processes, development of checklists and forms to promote structure and ensure legal compliance (i.e. wage and hour laws, data protection laws, etc.) Collaborate with the leadership team to identify areas for process improvement to drive solutions. Assist in identifying system requirements and testing new solutions. The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Requirements

High School Diploma or equivalent
Minimum 2-4 years of experience in Customer Service or related experience
Excellent Verbal, written and interpersonal communication skills.
Solid experience working with MS Office, particularly Excel.
Demonstrated time management, organizational, and customer service skills.
Ability to maintain and handle confidential data in a manner consistent with data security regulations.
Ability to efficiently and accurately manage high volume of data entry.
Strong attention to detail, process orientation, and quality of work.
Ability to manage data for complex organization with variances in pay rules, state requirements, and union rules.
Ability to function effectively in a ticket-driven environment
Clear and concise written and verbal communication skills.
Ability to handle challenging customer service situations with professionalism.
Ability to manage multiple projects with competing deadlines.
Discipline to work with highly confidential information and ability to critically analyze data input/output for accuracy and effectiveness.
Strong Safety mindset including knowledge of safety practices.
Ability to sit / stand for long periods of time and perform bending, twisting, squatting, reaching and grasping motions with or without accommodation.
Accountable for cooperating and effectively communicating with all coworkers in areas of safety, quality, production, maintenance and understanding importance of completing assigned tasks and their relationship to other requirements.
Ability to follow procedures adhering to guidelines and time management.
Knowledge of general processes and practices related to the position.
Skilled in verbal/written communication and interpersonal abilities.
Ability to take initiative and achieve results.
Able for accurately assess, research, and analyze information to make sound decisions.

Responsibilities

Responsible for entry and maintenance of employee master data and auditing for accuracy of key data points for payroll processing.
Assist with maintaining data accuracy as it relates to organization, position, and job structure master data in HRIS system.
Monitor HR Ops Ticket requests and ensure accurate completion within defined SLAs.
Responsible for processing ticket transactions including but not limited to separations, direct deposit, W4 updates, address changes, one-time payments, pay changes and badge/timecard updates.
Assist with entering US new hire entry, Canada new hire entry, rehire entries.
Responsible for processing HR Ops related reports, 401k feedback file, arrears report, new hire/term reports, Canada Arrears reporting and special reports as needed.
Respond and resolve level one incoming employee inquiries received from email, phone or text.
Assist the leave team with employee responses pertaining to the employee leave of absence.
Open leave actions within appropriate system.
Code FMLA and STD time in tacking system.
Processes leave requests and decision notices.
Support the Employee Care team with assigning and resolving tickets, answering text message and phone requests
Maintain employee ID information in global directory.
Support Leave Administration team, as needed.
Participate in special projects, as needed.
Document Data Team processes, development of checklists and forms to promote structure and ensure legal compliance (i.e. wage and hour laws, data protection laws, etc.)
Collaborate with the leadership team to identify areas for process improvement to drive solutions.
Assist in identifying system requirements and testing new solutions.