Employee Benefits Representative

Mom's Meals•Ankeny, IA

2d•Onsite

About The Position

The Employee Benefits Representative serves as a key point of contact for employees and managers regarding benefits eligibility, enrollment, coverage, claims, and plan provisions. This position supports benefits compliance, reporting, billing and invoice reconciliation, vendor file management, and ongoing review of benefit transactions and data accuracy. This role assists with annual open enrollment activities, new hire and life event processing, and continuous improvement of benefits processes and employee support.

Requirements

Associate’s degree in Human Resources, Business Administration, or a related field; equivalent relevant experience may be considered
2–4 years of experience in employee benefits administration, Human Resources, or a related field, with direct experience supporting benefit programs strongly preferred
Working knowledge of employee benefit programs, including medical, dental, vision, life, disability, retirement, HSA/FSA, and other employer-sponsored benefits
Experience working with HRIS, payroll, benefits administration, or other HR-related systems
Strong analytical and problem-solving skills with exceptional attention to detail and accuracy
Strong interpersonal and written communication skills with the ability to communicate benefits information clearly to employees, managers, and business partners
Strong commitment to protecting confidential employee and benefits information
Proficiency with Microsoft Office products, including Excel, Word, PowerPoint, and Outlook; experience with SharePoint or similar collaboration tools preferred
Familiarity with applicable federal and state benefit regulations and compliance requirements

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or a related field
Experience with UKG or a similar HRIS/payroll/benefits administration system
Experience supporting retirement plans, including 401(k) contributions, loans, payroll deductions, or related administration
Experience with benefits billing, invoice reconciliation, vendor reporting, or benefits data analysis
Experience supporting annual open enrollment and employee benefits education.
Bilingual in English and Spanish

Responsibilities

Serve as a primary point of contact for employees and managers regarding benefits eligibility, enrollment, coverage, claims, and plan provisions
Administer day-to-day benefit transactions, including new hires, qualifying life events, rehires, changes, terminations, and dependent eligibility
Research and resolve benefits questions and issues, utilizing the benefits hotline, HR systems, and other support channels while partnering with internal teams and external vendors as needed
Maintain accurate benefits, payroll, and employee data across HRIS, carrier, and vendor systems; identify and resolve discrepancies and processing issues
Support benefits billing, invoice reconciliation, payroll deductions, HSA contributions, and retirement plan transactions
Coordinate with brokers, carriers, third-party administrators, and vendors, including supporting reporting, file verification, utilization reviews, and issue resolution
Support benefits compliance, audits, required reporting, and documentation
Lead or assist with new hire benefits education and annual open enrollment activities
Identify opportunities to improve benefits processes, systems, and employee experience and recommend solutions
Maintain confidentiality of sensitive employee and benefits information and perform other duties as assigned
Support annual open enrollment activities, including employee communications, system testing, data validation, and issue resolution