Employee Benefits Quality Consultant

The Hartford•Hartford, CT

6d•Hybrid

About The Position

The Quality Management team provides governance and oversight validating adherence to pricing protocols, underwriting standards, documentation protocols and guidelines across all of Employment Benefits operating segments (this role is specific to Regional/National Accounts). The Underwriting Quality Consultant is expected to build relationships and collaborate with cross functional business customers, at various levels of the organization, to successfully drive Quality results and inform Risk Management.

Requirements

Technical underwriting knowledge, ability to underwrite Employee Benefit cases with limited complexity
3+ years of Employee Benefits underwriting experience required
National Accounts (5,000+) and Regional Accounts (1,000 – 4,999) experience strongly preferred
Must be detail oriented; able to challenge existing norms using logic
Excellent verbal and written communication skills
Solid understanding of quality evaluation processes/principles
Proven ability to act with integrity and respect (understands nature of work is confidential and will act accordingly)
Self-starter with the ability to work across all levels and areas within the organization
Contribute to the customer’s success by troubleshooting issues, researching and providing recommendations that streamline workflows.
Ability to work independently to drive results
Ability to multi-task while demonstrating the ability to prioritize and manage time effectively
Excellent organizational skills
Strong team building and interpersonal skills
Strong working knowledge of Microsoft office

Responsibilities

Execute quality reviews by reconstructing Employee Benefits underwriting cases to validate adherence to compliance and regulatory standards, pricing protocols, underwriting standards, documentation protocols and guidelines.
Perform targeted audits on emerging trends, areas of concern or process changes to inform Risk Management practices and guidelines.
Complete root cause analysis on quality reviews and audit results by evaluating data for quality trends and opportunities from multiple sources including, but not limited to independently run reports.
Deliver meaningful feedback in a respectable manner to Underwriters and or their leaders when reporting Quality results, trends, and recommendations.
Support Strategic Reserve by underwriting cases during peak periods; collaborate effectively with business customers (Underwriting & Sales) to meet customer deadlines.
Identify learning opportunities based on quality findings: prepare and present training materials when applicable.
Lead or participate in strategic initiatives exhibiting thought leadership by providing insightful input and expertise to influence and deliver optimal business outcomes.
Function as an Underwriting Subject Matter Expert: stay current with guideline, best practice, tool and system enhancements.
Competently articulate enhancements to Underwriters to ensure consistency across the organization when deviations are identified.
Effectively coach and mentor Underwriters, provide insightful and comprehensive consultations, tailor conversations based on individual needs to instill expertise among our Underwriting organization.
Manage own time and workload efficiently: balance multiple priorities to fulfill all commitments within established timeframes.