Employee Benefits Client Account Manager

Bridge Specialty Group•Syracuse, NY

11d•$70,000 - $85,000•Onsite

About The Position

Provide service associated with administration of Employee Benefit policies. Provide all necessary support to the production efforts which are necessary for the achievement of the department's goals and objectives.

Requirements

Excellent oral and written communications skills.
Strong human relations and professional skills.
Must be able to speak clearly and communicate effectively over the telephone and in person to individuals and large group of employees.
Ability to listen for long periods while maintaining assimilation.
Carry out dialogue in a soothing manner; even in instances when the other party may be rude, abusive or argumentative.
Capable of making independent decisions using reasonable judgement.
Must have strong orientation to customer service.
Excellent telephone and verbal skills.
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
Able to create, edit, and merge letters, spreadsheets, labels, etc.
Proficient knowledge of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.).
NYS Life, Accident & Health License required.

Nice To Haves

College Degree in a business-related field or equivalent experience
3 years in Employee Benefits customer service at an agency or company level

Responsibilities

Participate in client meetings/sales calls with brokers, employee enrollment meetings and all departmental service meetings.
Responsible for the servicing of selected Group Agency Accounts.
Functions include but are not limited to reconciliation of claim issues, benefit inquires, enrollment issues, and carrier premium billing discrepancies.
Handle telephone inquiries.
Intake and audit control of enrollment information.
Track inquiries and complaints regarding carrier claims resolution.
Act as liaison to intervene with delays in claim processing.
Correspond with carriers, members and providers to educate, clarify benefits, resolve claims, verify eligibility and resolve disputes.
Investigate, research and provide timely responses to all service issues.
Assists with implementation of new Business.
Assist with training of new Account Managers.
Routinely educate on current or pending Federal and State legislation with regard to HIPAA, COBRA laws, FMLA and any other legal issues as they pertain to Employee Benefits.
Pursue a program of personal and professional development.
All other duties as assigned.