Employee Benefits Client Account Manager

Brown & Brown Insurance•Troy, MI

4d•Onsite

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Employee Benefits Client Account Manager to join our growing team in Troy, MI! This role is responsible for building and maintaining strong client relationships while supporting the delivery of high-quality service across an assigned book of Employee Benefits accounts. You will serve as a key point of contact for clients, support renewals and ongoing service needs, and partner closely with Producers and internal teammates.

Requirements

Experience in Employee Benefits within a brokerage (preferred)
Background in client service, renewals, or account management
Comfort working with clients and internal partners
Interest in growing responsibility and expanding benefits expertise
Strong communication, organization, and problem‑solving skills

Nice To Haves

Exposure to funding strategies, analytics, or vendor management is a plus (not required for all levels)

Responsibilities

Serve as a primary or shared point of contact for assigned employee benefits clients
Support and lead renewals, including data gathering, marketing coordination, and client deliverables
Partner with Producers to support client strategy, retention, and growth initiatives
Coordinate plan design, funding analysis, vendor selection, and contribution modeling as appropriate for the role level
Assist with self‑funded, level‑funded, and fully insured arrangements (experience dependent)
Collaborate with Account Managers, Analysts, and other teammates to deliver consistent service
Ensure accurate documentation, compliance support, and adherence to service standards
Participate in client meetings, renewal presentations, and enrollment activities
Contribute to a collaborative, team‑oriented culture through knowledge sharing and support